Powerassist Intern

PowerAssist Intern

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The company is looking for **two** PowerAssist Interns to join our team

The PowerAssist Intern assists with responding to and resolving customer outage inquiries consistent with company guidelines, while providing excellent customer service.

The position supports a Monday to Friday shift, where hours are flexible (sample 8 hour shifts include: 7:00 AM - 3:00 PM, 9:00 AM - 5:00 PM, 11:00 AM to 7:00 PM, etc.)

**What You’ll Do**:

- Respond to customer inquiries regarding outage situations, utility equipment damage, and trouble calls
- Communicate with internal team members and external utility employees to provide them with accurate information to assist with restoration efforts
- Interact with field crews and contractors regarding outage information/status
- Dispatch and direct resources in outage restoration efforts and capture accurate outage information
- Use utility software tools to assign outage events to field crews following established processes and procedures
- Perform back-office work and other duties as assigned

**What You Will Bring**:
**Skills**:

- Customer service skills
- Intermediate verbal and written communication skills
- Problem-solving skills
- Multi-tasking skills
- Organization skills
- Intermediate MS Office and social media skills

**Knowledge/Education**:

- Knowledge of the Employment Standards Act
- Previous Customer Service experience considered an asset
- Previous Contact Centre experience considered an asset

**Working Conditions**:

- Work-life balance with flexible hybrid working arrangements
- Working flexible hours (based on business needs to include on-call shift rotation)
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:
**Company Benefits**:

- A competitive base salary
- The opportunity to work with an innovative company that is on the leading edge of technology
- Ample career advancement opportunities in a fast-growing company
- A fun, social and award-winning culture with true team collaboration
- Employee Assistance Program (EAP)

**March 29, 2024**

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

Util-Assist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.