Dual Surveillance Supervisor-gct

**Position Summary**

**Key Accountabilities
- Supervising, managing and delegating Surveillance Operators daily tasks, duties and maintain awareness of all gaming operations at all times
- Communicates effectively and interacts with internal and external customers while delivering exceptional customer service
- Must be reliable, diligent and maintain a high level of integrity
- Safeguard confidential information and prevents its improper disclosure or use
- Investigate, report and document all irregular, unusual, suspicious, or illegal activities
- Maintain s and verifies logs, enter information into trackers and timesheets, prepares and verifies departmental reports
- Monitors, documents and reports violations, unauthorized access, large cash/cash equivalent transactions, trespassed and se lf-excluded guests (not limited to)
- Stores records securely for evidence purposes
- Monitors and reports on the conditions of Surveillance facilities and equipment; performs preventative maintenance on equipment as required
- Pro vides training and coaching to all new team members
- Assist the management team with projects as needed
- Ensures health and safety directives are followed and other statutory regulations
- Performs other duties as directed by Surveillance Manager or designate
- Ensures compliance with Alcohol and Gaming Commission regulations and applicable laws, policies and procedures.
- Knowledge of Table Games a requirement
- Ability to work all shifts (This includes evenings, weekends and holidays) Knowledge of gaming industry considered an asset

**Education and Qualifications**
- Secondary School diploma, with preference to graduates with a post-secondary education in La w and Security or Criminology
- A minimum of 1 (one) or more years of Surveillance / Security related fields or gaming related positions, with preference to Supervisory experience of 1 (one) or more years
- Strong leadership, analytic al, observational, organizational, and interpersonal skills
- Exceptional verbal and written communication skills
- Proactive and solution-oriented skills with strong problem-solving, and conflict resolutions skills
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Food Safety or Responsible Liquor Service Certification The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario

**Work Environment Considerations**
- Secure back office environment, sitting for long periods of time, watching footage for long periods of time, non-traditional work hours