Summer 2023 - Insurance- Centre Support Agent

2 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Summer 2023 - Insurance
- Centre Support Agent

**Please note**: This posting is for a 4-month Student Summer 2023 placement with a start date of May 2023, and end-date of August 2023. In order to be eligible for this 4-month Student position, you must either:

- Be returning to school after the work term end-date of August 2023; or
- If you are not returning back to school (i.e. are graduating in August 2023), you must require the work term as a mandatory component to in order to graduate successfully.

**What is the opportunity?**

As a Centre Support Agent within Creditor Insurance, you will provide professional, attentive and accurate service to clients and our internal partners at first point of contact. You will be responsible to meet the immediate needs of the client/partner by providing solutions and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering.

**What will you do?**
- Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness, and consistency of responses to client concerns.
- Take ownership of client concerns, while always supporting a client first mindset.
- Identify and recommend solutions to recurring errors and servicing gaps to Team Manager.
- Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices.
- Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed, and understood.
- Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.
- Ensure all documents are examined for completeness and accuracy and take appropriate steps to correct for client.

**What will you need to succeed?**
- Ability to work in fast-paced environment.
- Strong verbal and written communication skills
- Strong relationship building skills and open to feedback both ways
- Adaptability to change
- Attention to details and investigative skills

**Job Summary**

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Insurance

**Job Type**:
Student/Coop (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-01-16-08:00

**Application Deadline**:
2023-02-05-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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