IT Technician

**About Us**:
**Network Technical Services Inc **is a professional, customer-centric contracting company, our goal is to continue to be a leader in the IT, Datacom & Security Industries by offering Managed IT Services, Structured Cabling, Surveillance Systems, Wireless, Access Control Systems, Alarm Systems, Paging/Audio/Video Systems, custom integration for Industrial, Commercial and Residential clientele.

**Position Description**:
On an extended level, we are looking for team players who are interested in becoming leaders. As a person who we are hoping will bring much talent and experience to the table and continue to build upon it, this leader will show willingness to coach junior level technicians on their expertise and collaborate with other team members when opportunities arise. This leader will also show initiative and desire to stay on top of the ever-changing landscape of technology.

**Responsibilities **(Duties include, but are not limited to):

- High level technology support to a broad range of businesses
- Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system
- Track and resolve customer support tickets as assigned
- Regularly communicate with customers, coworkers, and management
- Assist the team with technology projects and deployments as needed
- Provide excellent customer service to ensure success acting as one of the primary support/help persons
- Complete cable and system installations and cable termination
- While performing the duties of this Job, IT team members are regularly required to stand; walk; bend; lift; and ladder/scissor lift use

**Qualifications**
- 2+ Years Experience preferred in supporting business networks
- Basic knowledge of common IT systems
- Knowledge of TCP/IP and data protocols
- Patching and termination of CAT 6 Network Cables
- Knowledge of Microsoft o365 products and management
- Knowledge of VMWARE and Hyper-V Virtualization environments
- Windows Server & Active Directory setup & configuration as well as troubleshooting
- Formal education, certification or equivalent experience is beneficial

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Essex, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT: 2 years (required)

Licence/Certification:

- Driving Licence (required)
- Working at Heights Certificate (preferred)

Work Location: One location