Store Manager

2 months ago


Surrey, Canada LensCrafters Full time

**Requisition ID**:844680

**Store #**: 001961 LensCrafters

**Position**:Full-Time

**Total Rewards**:Benefits/Incentive Information**

Chez LensCrafters, nous sommes passionnés par l’amélioration de la vue des gens. Et il faut des milliers de personnes de tous les horizons pour le faire.

En vous joignant à notre équipe, vous en apprendrez davantage sur le secteur de l’optique tout en développant le service à la clientèle et les techniques de vente nécessaires pour progresser dans votre carrière.

LensCrafters est le plus grand détaillant d’optique en Amérique du Nord avec plus de 1 000 magasins faisant partie de Luxottica, un chef de file de l’industrie de la lunetterie. Notre norme de qualité supérieure a fait de LensCrafters un chef de file des soins de la vue depuis plus de 35 ans.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyzes reporting to create and implement action plans to improve store KPIs, including:

- NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
- Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
- Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
- Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard

Échelle salariale:
- La rémunération des employés est déterminée par de multiples facteurs, notamment la géographie, l'expérience, les qualifications, les compétences et les exigences locales en matière de salaire minimum. En outre, vous pouvez également bénéficier d'une prime ou d'un plan de commission compétitifs, qui complètent un ensemble de récompenses de premier ordre. Les avantages sociaux peuvent inclure les soins de santé, l'épargne-retraite, les congés payés et les vacances, ainsi que diverses réductions pour les employés.


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