Driver Liaison

**Responsibilities**:
1. Drivers relations
- Manage a group of drivers in relation to and support of operation objectives
- Support drivers in their day to day task by being a facilitator, a coach and a teacher.
- Report Morale in yard to management while suggesting suggestions
- Take lead for special projects (I.E. Driver appreciation week, barbecues, team building activities, etc.)
- As a team, the Driver Manager and Driver Liaison will monitor attendance to maximize it

2. Respect of policies, programs, procedures, and practices
- Monitor performance and coach drivers to achieve success at XTL
- Support Safety and other departments on the administration side.
- Start the progressive discipline chain in accordance with the company policy and Operation Manager

3. Communication Responsibilities
- Pro-actively communicate concerns with service issues to team members and participate in resolution
- Communicate to Operations Manager any roadblocks or discrepancies regarding Driver Force performance
- Deal with satellite messages promptly and efficiently, forwarding or following-up on all those that need it
- Record and report on areas of concern (i.e.: excessive costs, ineffective planning standards, etc.)

4. Other Responsibilities
- Support and replace other staff as needed
- Any other duties assigned by management

Skills & Abilities
- Minimum of three years of experience in a related job
- Bilingual in both official languages
- French and English
- Excellent geographical knowledge of both USA and Canada considered an asset
- Strong communication skills
- Strong Negotiating skills
- Attention to detail and the ability to use a logical approach to planning

Resolution of problems and initiative
- Prioritizing and time management
- Initiative
- Problem solving and conflict resolution
- Decision making
- Negotiation

Work Environment
- Able to work in a fast pace environment.
- Able to work in a team atmosphere with minimum supervision

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