Collision Repair Estimator

4 weeks ago

Calgary, Canada Car Salon Autobody Full time

**We are currently seeking to hire experienced Collision Repair Estimator**

The Car Salon Group is an automotive based repair, maintenance, and customizing facility that have been in operation for over 18 years. We have a total of 4 shops combined for over 20,000 Square feet of space. We run a state of the art Autobody Repair shop, a full service Tire and Mechanical shop, a Decal and Sign shop, a Main Showroom, and a complete Detail and Accessory Installation Center.

**What does it take to work for CSN?**
- A basic understanding of insurance companies’ guidelines required
- Comprehensive understanding of the entire repair process required
- In-depth knowledge of estimating software (i.e. Mitchell and Audatex) is preferred.
- Exceptional communication skills.
- A positive person with a good attitude.
- Ability to effectively manage and prioritize competing tasks.
- Ability to demonstrate initiative and thrive in a fast-paced environment.
- Willingness to learn and develop additional knowledge.
- Valid Driver’s license.
- Clean criminal record.

**Responsibilities**:

- Frontline client service: responding appropriately to in-person, online & telephone inquiries, greeting visitors and maintaining timely communication with customers during the repair process.
- Schedules estimate and repair appointments.
- Accurately completes estimates according to company standard operations procedures for estimates and parts using Audatex and/or Mitchell estimating software.
- Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
- Manages the customer experience in full. Receiving the vehicle, contacting the customer with repair status updates, ensuring the customer authorization is given prior to commencing repairs, arranging alternate transportation for customers and preparation for delivery of the repaired vehicle to the customer.
- Performs final quality check after vehicle has had final detail.
- Reviews final documents with customer at delivery (obtain required signatures and deductibles).
- Actively participates in supporting the workflow of the office including willingness to take on other duties as request by location manager.

**Salary**: $41,497.32-$72,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- CALGARY, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 2 years (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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