Service Technician and Customer Service

1 week ago


Scarborough, Canada FOM Corporation Full time

**Job Summary**

**About Us**:
FOM Corporation is a leading innovator in the automatic merchandising and vending industry. With over 30 years of excellence, FOM Corp is dedicated to introducing cutting-edge vending equipment to entrepreneurs across North America. We are passionate about delivering superior products and outstanding customer service to our clients.

**Position Overview**:
**Key Responsibilities**:

- Communicate and collaborate with customers, technical staff, shipping department, and office staff to ensure accurate and timely information regarding customer orders, support, and part deliveries.
- Build and maintain sustainable relationships with customers, going the extra mile to ensure satisfaction.
- Install components onto machines, test, repair, and certify vending equipment before customer shipments are released.
- Fulfill part orders throughout Canada and the US.
- Stock and replenish inventory as needed.
- Coordinate with the service manager to maintain effective communication and teamwork.
- Perform other duties as assigned within the scope of the position.

**Qualifications and Skills**:

- Proficient in Microsoft Office, including Word and Excel.
- Proven customer support experience with strong interpersonal skills.
- Active listening, problem-solving abilities, and a customer-oriented mindset.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Experience in a fast-paced environment, meeting tight deadlines.
- Attention to detail and the ability to work well within a team.
- Valid driver’s license.

**Why Join Us?**At FOM, we are an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We value our team members and provide a supportive and engaging work environment for professional growth, development and internal advancement.

**How to Apply**:Ready to make a difference and join our team? Submit your resume along with a cover letter that highlights your relevant experience and explains why you’re the perfect fit for this role.

Schedule:

- Monday to Friday

Work Location: In person


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