Customer Services Consultant

3 weeks ago


Nanaimo, Canada Commissionaires Victoria, The Islands And Yukon Full time

Join Commissionaires

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Make a difference

Position Title: Customer Services Consultant - Identification Services

Location: Commissionaires - Nanaimo Office

Wage: $22.00/hour plus RSP

Section: ID Services

Union Status: non-union

Hours: Part-time as needed Mon-Fri 8am-4pm (excluding Stats)

**JOB SUMMARY**:
**RESPONSIBILITIES**:
Fingerprint Collection:

- Greet clients and explain the fingerprinting process, ensuring a positive and professional experience.
- Verify the identity of individuals using appropriate identification documents and procedures.
- Capture fingerprints using electronic fingerprinting equipment or traditional ink and paper methods, following established protocols and techniques.

Quality Assurance and Compliance:

- Enter demographic information and other relevant data into the fingerprinting system (CPIC and Live Scan) accurately and efficiently.
- Maintain strict confidentiality and security of fingerprint records, adhering to privacy regulations and organizational policies.
- Perform quality checks on fingerprint images to ensure clarity, completeness, and compliance with established standards.
- Follow strict protocols and procedures for handling, storing, and transmitting fingerprint data in accordance with applicable laws and regulations.
- Stay informed about updates and changes to fingerprinting techniques, technologies, and legal requirements, attending training sessions or workshops as necessary.

Customer Service and Communication:

- Provide courteous and helpful assistance to clients, addressing any questions or concerns related to the fingerprinting process.
- Communicate effectively with clients, colleagues, and supervisors to coordinate appointments, resolve issues, and ensure smooth workflow.
- Maintain professionalism and confidentiality in all interactions with clients, demonstrating sensitivity to diverse backgrounds and circumstances.

**QUALIFICATIONS, KNOWLEDGE & COMPETENCIES**:

- Excellent communication and customer service skills, with the ability to interact professionally with diverse individuals.
- Training in criminal justice, forensic science, or a related field an asset.
- Proficiency with MS Office suite.
- Will learn programs such as CPIC and Live Scan.
- Ability to prioritize, multi-task and work under pressure in a dynamic environment.
- Eligible to obtain a Reliable Status clearance through Public Works Government Service Canada.
- Ability to work independently with mínimal supervision and maintain confidentiality and integrity in handling sensitive information.
- Proficiency in other languages considered an asset.

**REWARDS**:

- Competitive Base Salary
- RRSP contributions by Employer
- Group-life Insurance and Long-term Disability
- Health & Dental coverage
- BC Transit Pro Pass Program
- Paid sick, and vacation time

TpmxG6r56o



  • Nanaimo, BC, Canada Commissionaires Ottawa Group Full time

    Customer Services Consultant – Identification Services Join Commissionaires! Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. You will play a...


  • Nanaimo, BC, Canada Commissionaires Victoria, the Islands & Yukon Full time €22

    Join Commissionaires! Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. You will play a key role in our thriving identification services business...


  • Nanaimo, Canada BMO Financial Group Full time

    6908 North Island Hwy North Nanaimo British Columbia,V9V 1P6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...


  • Nanaimo, Canada Mid Island Co-op Full time

    **Mid Island Co-op is hiring part-time Customer Service Representatives at our Woodgrove Gas Bar located in Nanaimo, British Columbia.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...


  • Nanaimo, Canada BigSteelBox Full time

    **JOB TITLE**: **Storage Consultant/Forklift Driver (Storage Consultant/Yard Supervisor)** **LOCATION**:Nanaimo, BC **PAY RANGE**:$25 - $28.75 per hour **APPLICATION SUBMISSION DEADLINE: Open until filled** BigSteelBox - Canada’s leading provider of portable storage solutions is looking for a Storage Consultant / Forklift Driver (Storage...


  • Nanaimo, Canada Uppal Building Supplies Ltd Full time

    Uppal Building Supplies offers a wide variety of building materials and services that are backed by a strong organization of well-trained and motivated staff. We are one of the Lower Mainland’s foremost supplier of vinyl soffits, siding, decking materials, downpipes, and we specialize in custom made flashing to suit your building needs. Our focus is to...


  • Nanaimo, Canada Bocca Cafe Full time

    Bocca Café is looking for a passionate, and positive barista to join our team at the Old City Quarter! We are a smaller café that is also very busy, so it is most important that the right individual be compatible with our team, while also always striving for excellence with their customer service. We currently have a full-time position available for 4-5...


  • Nanaimo, Canada Budget Car & Truck Rental Full time

    **Quality Long Term Position Available** **This full time position offers**: - A competitive salary with an excellent incentive program. - Stability and flexibility with a BC owned company that has been successful in business for over 50 years. - A comprehensive benefits program including extended health, dental, and life insurance. - A fast-paced,...

  • Sales Consultant

    4 days ago


    Nanaimo, Canada NISSAN OF NANAIMO Full time

    **Nissan Of Nanaimo is looking for a Career Oriented Sales Consultant to join our team. Nissan of Nanaimo is part of the Landsberg Auto Group, which owns 14 dealerships, 3 on Vancouver Island.** **Do you want to earn an above average income?** **Are you tired of every day being the same?** **Are you competent with Social Media?** **Do you want more than...


  • Nanaimo, Canada Habitat For Humanity Mid Vancouver IslandReStore Full time

    We are looking for someone to join our team here at the Habitat For Humanity Nanaimo ReStore. Perfect for university students who need a flexible schedule around their schooling. This is a combination customer service position involving cash, warehouse work and merchandising. The hours are part time from 12-24 hours a week, must be available during week and...


  • Nanaimo, Canada Motion LP Full time

    **Consider joining us as a Mobility and Accessibility Consultant if**: **About Motion**: Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our...

  • Cashier/customer Service

    7 minutes ago


    Nanaimo, Canada Greenrock Liquor Full time

    **Job Type**: Part-time Day range: - Holidays - Monday to Friday - Weekends as needed Shift: - 4 hour shift - 8 hour shift - Afternoon shift - Evening shift Work setting: - Liquor store **Experience**: - sales: 1 year (preferred) - customer service: 1 year (preferred) Licence/Certification: - Serving It Right (required) Work Location: In person


  • Nanaimo, Canada Atlas Engineered Products Full time

    **Junior Customer Service Representative** Atlas AEP, Nanaimo, BC Atlas Engineered Products (AEP) is recruiting for a Junior Customer Service Representative to join our growing team! AEP is one of Canada’s fastest growing, publicly traded, supplier of trusses, and engineered wood products, with manufacturing and distribution facilities throughout the...


  • Nanaimo, Canada Misty Pines Bakery and Cafe Full time

    **Barista** **Salary**:$17-$19 **Job Type**: Full Time/Part Time **Qualifications**: Barista Experience: 1 year (preferred) Food Safe, SafeCheck, Food Handler or equivalent (preferred) *Must be able to lift a minimum of 20kg Misty Pines is a small café and bakery located in Wesley Square in the Old City Quarter of Nanaimo. We are looking for someone...

  • Showroom Consultant

    17 hours ago


    Nanaimo, Canada EMCO Ensuite Full time

    Job DescriptionCompensation Range - $45,000 to $55,000 depending on experience and progressionAs a Showroom Consultant, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing...


  • Nanaimo, Canada The Brick Full time

    Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning...


  • Nanaimo, Canada BigSteelBox Full time

    **LOCATION**:Nanaimo, BC **PAY RANGE**:$25 - $28.75 per hour*** **APPLICATION SUBMISSION DEADLINE: Open until filled BigSteelBox - Canada’s leading provider of portable storage solutions is looking for a Storage Consultant / Forklift Driver (Storage Consultant/Yard Supervisor) for its Nanaimo BC location_._ This position is a permanent full-time...


  • Nanaimo, Canada Seaspan ULC Full time

    The Casual Customer Service and Operations Coordinator in the Terminal Operations Department reports to the Lead, Terminal Operations. You will provide part-time support to our Terminal Operations. In this shift work role, you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island...


  • Nanaimo, Canada Seaspan ULC Full time

    The Customer Service and Operations Coordinator in the Terminal Operations Department reports to the Lead, Terminal Operations. You will provide part-time support to our Terminal Operations. In this shift work role, you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with...


  • Nanaimo, Canada Seaspan ULC Full time

    The Customer Service and Operations Coordinator in the Terminal Operations Department reports to the Lead, Terminal Operations. You will provide part-time support to our Terminal Operations. In this shift work role, you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with...