Operations Manager

7 days ago


Oakville, Canada Michaels Art & Crafts Full time

Why Work for Us?
The Michaels Companies, Inc., is North America’s largest arts and crafts specialty retailer. Together the teams in our stores, distribution and manufacturing centers, and support center work together to help our customers make creativity happen.
We offer career growth, benefits packages, retirement plans, tuition reimbursement, and more. Michaels Team Members also enjoy a wide variety of ways to save including discounts at our stores, select fitness and childcare centers, restaurants, hotels, and more.

We are currently recruiting for an Operations Manager located in our retail store.

What will you be doing? Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

How will you do it?

Major Activities
- Assist Store Manager in planning and supporting the scheduling and execution of store workload.
- Assist Store Manager in leading and managing adherence to Standard

Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Achieve your KPI’s; manage your team to achieve their role KPI’s
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs.
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Acknowledge customers, help locate product and provide solutions
- Cross trained in Custom Framing selling and production
- Assist with Omni channel processes

Other duties as assigned

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift


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