Supervisor - Nrt & Med Surge
1 month ago
Position Overview
The Supervisor is an experienced clinician who works under the direction of the Manager to coordinate the delivery of high quality inter-professional care and to ensure day-to-day smooth operations of the Nursing Resource Team and Medicine Surge Unit. This is achieved through continuous supervision and coaching of team members to promote care that is patient-centered, timely and efficient. The Supervisor champions best practices, uses clinical expertise to lead an inter-professional team in quality and process improvement initiatives, and facilitates change to meet the needs of our patients and their families. The Supervisor is the first point of contact and resource for staff, patients and families. This position supports and empowers staff by contributing to the identification of learning and developmental needs and participating in ongoing training and orientation of staff in the unit of responsibility. The Supervisor develops communication strategies for the unit in collaboration with the Manager, and facilitates discussion between team members and other health care professionals to ensure consistent patient care across all shifts. The incumbent contributes to corporate initiatives and efforts to enhance Michael Garron Hospital’s (MGH) mission, values and goals.
Primary Responsibilities
**Patients**:
Ensure all resources are aligned to deliver complete consistent patient-centered care:
Investigate complaints from patients and/or their families that need to be escalated beyond the care team members through to resolution
Be accountable to ensure the team is functioning within an environment that fosters safe delivery of patient care
Match patient care needs on a 24/7 basis to the needs and resources of the entire unit, other departments and external facilities to facilitate care completion
**Staff**:
Operationalize the success of the care coordination and Nursing Resource teams:
Oversee unit/team staff (e.g., RNs, RPNs, PSWs, et al.) as required, in collaboration with the Clinical Resource Leader and department Manager
Ensure that all care team members are performing their assigned duties
Anticipate and minimize organizational and unit-based barriers for staff to ensure there are no road blocks which could impede patient care
Manage and monitor departmental trends with respect to unit-based planning and develop strategic plans across units to resolve problematic trends
Collaborate with Human Resources to bring resolution to interpersonal and interdisciplinary conflicts amongst staff
Participate in the hiring, performance management and practice support of the staff in the department, in collaboration with the Clinical Resource Leader, department Manager, and unit leadership across the hospital
Participate in grievance procedure, collective bargaining process and other committees as member of management team
Conduct or participate in staff investigations, administering required discipline and providing insight and recommendations on a variety of staff issues including attendance management, discipline and terminations
Set performance goals for achieving maximum scope of practice, individual and team, and monitor progress toward same in the unit/area of responsibility
In a leadership capacity, recognize and reward excellent performance
Investigate and address staff performance against established goals in collaboration with the Clinical Resource Leader
Develop communication processes within the unit/area so that gains from one shift are continued through all shifts
Contribute to the identification of learning and developmental needs. Collaborate with manager, NPL and Human Resources to address same, implementing corrective measures
Identify and celebrate successes in interdisciplinary team growth in the unit/area of responsibility
Model and foster values-based behaviors
**Operations**:
Schedule and coordinate required resources on a daily basis to support the achievement of patient care access, delivery and throughput in the unit/area of responsibility
Create the master schedule
Assign and/or re-assign staff and other resources appropriately within allocated budgets
Oversee scheduling of the Medicine Surge Unit and Nursing Resource Teams
Ensure supportive resources are made available and maintained
Contribute to the development and implementation of a culture of safety for staff and patients
Recommend and collaborate on the creation and implementation of policies as they relate to the supervisor's area of responsibility
**Operationalize unit goals**:
Translate and advance the goals (as described at the partnership councils) as they relate to the supervisor's unit/area
Practice and promote continuous quality improvement among the inter-professional care coordination team
Plan for and ensure consistent care processes and communication to support seamless operations around the clock
Model and encourage a culture where values-based behaviors are exemplified
Ed
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