Cannabis Concierge

**Cannabis Concierge (a.k.a. "Budtender")**

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf - Bloor West Village is looking for Cannabis Concierges (colloquially known as Budtenders) to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

**_The Challenge_**

**_The Responsibilities_**

**CUSTOMER CONNECTION**
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge

**PRODUCT KNOWLEDGE**
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience

**TEAMWORK MAKES THE DREAM WORK**
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting

**LEADERSHIP**
- Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience
- Participates in ongoing staff education and through sharing of product knowledge

**QUALIFICATIONS**
- At least 1 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least 19 years of age and be able to pass a police criminal background check
- You must have (or be willing to obtain your CannSell certification required to work in a licensed cannabis retail store and be able to provide a copy of the certificate
- First Aid/CPR training an asset (must be able to provide current copy of certificate)

**Benefits**:

- Flexible working hours
- Casual dress

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Job Types**: Part-time, Permanent
Part-time hours: 15-30 per week

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Casual dress

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

COVID-19 considerations:
Masks are optional

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- Cannsell Certificate (required)

Work Location: In person