Sunday Borrower Services Clerk

2 weeks ago

Markham, Canada MARKHAM PUBLIC LIBRARY Full time

**Sunday Part-Time Borrower Services Clerk**
**(Temporary contract for Approx. 12 months)**

Job Posting # 2023-48R

**Job Type**: Non-Union Part-Time (Temporary)

Hours: 4 hours consecutive or alternate Sundays Number of openings: Multiple

**Salary**: $24.57 per hour Grade: 3

Re-posting Date: Dec 1, 2023 Closing Date: Dec 3, 2023

**VISION FOR THE POSITION**

The Part Time Borrower Services Clerk has dual critical responsibilities: they provide excellent customer service & effective material processing. The position demonstrates excellent customer service skills, assisting Library members with their account & borrowing needs and resolving issues effectively. It processes Library materials & completes other behind-the-scenes customer service functions in an efficient & accurate manner.

**DUTIES AND RESPONSIBILITIES**
- **Customer Service**_

1. Welcomes Library customers & ensures they have an excellent customer experience.

2. Provides excellent customer service by responding to customer needs effectively & positively.

3. Uses effective judgement & creative problem solving skills to meet customer needs & expectations for service.

4. Is empowered to make effective service decisions to resolve common customer account issues at the point of contact.

5. Responds to inquiries, answers directional questions & directs incoming telephone calls.

6. Performs all customer cards & accounts desk functions relating to the circulation of materials, including customer registration, holds & fine assessment & collection.

7. Manually circulates materials for customers.

8. Instructs & encourages customers in the use of customer self-service technology. Troubleshoots difficulties with units.
- **Material Handling**_

9. Maintains the holds shelves.

10. Performs behind-the-scenes circulation duties, including check-in of materials, sorting of materials, preparing materials for courier pickup, unpacking & sorting materials from courier delivery, processing of holds, receiving new materials, repair work & dealing with donations.
- **General Duties**_

11. Receives donations.

12. Maintains statistics.

13. Counts, records & reconciles daily cash receipts.

14. Performs other related duties as required.

**QUALIFICATIONS**

1. Ontario Secondary School Diploma or equivalent.

2. Experience working in a customer service or related environment.

**DEMONSTRATED SKILLS**

1. Excellent customer service skills, including the ability to create exceptional customer experience, maintain a high standard for the customer experience & resolve issues effectively.

2. Demonstrated excellent interpersonal skills, including experience working in a team.

3. Ability to coach customers effectively in the use of customer self-service technologies, including Self-Check.

4. Ability to handle cash accurately.

**CORE COMPETENCIES**
- Aligns with the Customer Service Revolution
- Anticipates Customer Needs
- Assumes Personal Responsibility
- Ensures Accuracy & Attention to Detail
- Interpersonal Communications
- Manages Difficult Conversations & Resolves Conflicts
- Inspires Teamwork

**Note: The contract period is from the beginning of January 2024 for 12 Months.**

Please quote the **job posting** **#2023-48R** in the Subject line.

Markham Public Library offers accommodation for applicants with disabilities in compliance with the Acces
- sibility for Ontarians with Disabilities Act (AODA). Should you require a code-protected accommodation through any stage of the recruitment process, please make them known when contacted, and we will work with you to meet your needs.

**We thank all applicants for their interest, however, only those selected for an interview will be con
- tacted.**

**Job Type**: Fixed term contract

**Salary**: $24.57 per hour

Expected hours: 4 per week

Schedule:

- Weekends only

Application question(s):

- This position involves shift work on consecutive or alternate Sundays (Morning/Afternoon Shifts). Are you able to meet this requirement?
- Do you have any relatives that work at Markham Public Library?

**Education**:

- Secondary School (preferred)

Work Location: In person

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