Lcc - Local Control Center (Process Monitoring)

2 days ago

East Gwillimbury, Canada WIOSS Canada Corporation Full time

**LCC - Local Control Center (Process Monitoring)**

We are searching for an experienced LCC - Local Control Center (Process Monitoring) at our East Gwillimbury facility.

**Primary Duties and Responsibilities**:
**Position Overview**:
Reporting to the Production Manager with a dotted line to the Site Manager, monitor and support the daily operations of the automation system.

**Primary Job Functions**:

- Regular (hourly / daily / weekly / monthly) system monitoring and checks
- Complete daily reports and checklists based on regular checks
- Complete daily activity log based on open/close tickets
- Assist onsite production supervisor through targeted monitoring of control room screens, BWOS and all other system vitals
- Be present on production floor during shift changes and perform fault correction in all areas as and where needed
- Assist onsite production supervisor by escalating abnormalities to remote centers
- Assist onsite production supervisor by blocking/unblocking machinery as required for maintenance and cleaning schedules
- Regularly follow up on and perform investigations on suspect TU’s, totes, routes, orders, inventory abnormalities and other regular exceptional events.
- Document and create procedures for the purpose of incident prevention
- Manipulation and adjustment of System Controls
- Maintain and refresh the control room monitors
- Ensure orders are picked and routes are closed on time
- System Recovery in event of a Server failure (Server Fail over / Database Recovery)
- System monitoring (order flow, picking performance, material flow)
- Coordinate with 3rd Parties where necessary (E.g. Hewlett-Packard)
- Support in escalation management
- Signal and report any and all abnormalities
- Attend alignment staff meetings
- Assist customer directly with all IT, inventory, scanning, RF, routing or any other system related issues
- Assist customer in answering their questions
- Ensure control room is always clean, organized and free of debris
- Continuous Improvement
- Perform regular spot-checks of products to ensure that they are properly profiled
- Perform routine investigations on all TU’s that exhibit instability, that crash or that fall apart (all incident reports)
- Perform profiling of all new products as per the new product profiling policies.
- Perform thorough analysis of weekly freebies and promotional items

Lead and escalate all change requests and bug reporting as per established policies.

**Required Qualifications**:
**Qualifications**:

- Analytical nature and able to problem solve
- Able to prioritise multiple tasks and work load
- Practical attitude and ability to learn new skills and tasks
- Good Communication Skills
- Familiarity with Windows Operating System
- Fluent with Office Products (Word, Excel, Outlook, etc.)
- Familiarity with Remote Access Tools (e.g. Windows Remote Desktop, PC Anywhere, VNC) an asset
- Familiarity with Networks an asset

**Knowledge/Experience Required**:

- Formal education/training in an IT related field or in computer programming
- Extensive knowledge of Excel, VBA programming and macro creation
- Previous Support role in an IT environment an asset
- Able to demonstrate problem solving ability
- Previous exposure to dealing directly with people in a support / service role
- Bilingual French & English (Oral & Written) an asset

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