Head, Technical Quality Assurance and Compliance

5 months ago

Québec, Canada United Nations Full time

The Technical Quality Assurance & Compliance Unit (TQACU), is responsible for fulfilling in a timely and efficient manner, technical quality assurance during the implementation of projects for goods and services which arise from technical cooperation projects in line with ICAO’s procurement rules and regulations. The TQACU is also responsible for providing technical support and assistance to the Project Manager in terms of compliance of project deliverables to standards, specification items and contractual requirements as per the quality management approach defined throughout the life of the project.

The incumbent reports directly to the Chief, Technical Support & Quality Assurance Section (TSQAS), with whom s/he consults on complex technical issues. Furthermore, the incumbent, as Head of the Technical Quality Assurance Unit, directly supervises Technical Officer(s), and General Service staff members. The supervisory level includes technical supervision, coaching and training, as well as performance evaluation, delegation and distribution of tasks and decisions on priorities.

**Responsibilities**:
Function 1 (incl. Expected results)

Leads, supervises and manages the work and staff of the Technical Quality Assurance & Compliance Unit, achieving results such as:

- Supervise and provide direction to TQACU staff, motivating them and fostering good performance and teamwork, and evaluate staff performance.
- Organize and manage assigned technical and administrative resources to provide timely and effective service delivery, identifying and addressing gaps.
- Define work strategies for the Unit to ensure comprehensive provision of documentation and support services.
- Establish, monitor, and report on work and annual performance plans for staff, ensuring appropriate distribution of tasks and adjusting priorities as required to meet operational needs.
- Design and implement coaching and training strategies to enhance staff capabilities, productivity and performance.
- Supervise and oversee the activities of the Technical Officers to ensure efficient and timely delivery of tasks such as the technical support during Implementation and warranty management through effective workload analysis and capacity assessment.
- Prepare regular periodic statistical reports and analyse issues and trends for decision making by the senior management.
- Chair or participate in technical meetings and working groups held inside and outside ICAO in order to support and promote TCB activities.

Function 2 (incl. Expected results)

Leads and oversees the successful completion of major project milestones such as acceptance tests/factory inspections and commissioning of equipment/systems, achieving results such as:

- Ensure required number and quality of technical consultants, formulate their terms of reference, and oversee that recruitment requests are duly issued in line with the overall project plan.
- Monitor and review the performance and competency of Technical Consultants recruited.
- Oversee the review, technical iterations and finally provide approval recommendation to end-users for the System Design Documentation, Factory and Site Acceptance Test Protocols/procedures and Training plan/syllabus by the contractor.
- Ensure the execution of Factory/Site Acceptance tests, submission of progress reports, and other technical deliverables under procurement contracts or project documents.
- Participate in Factory Acceptance Tests (FATs) and sign FAT Certificates on behalf of ICAO.
- Supervise activities of the Implementation Support Unit in preparation of technical project progress reports, comments on technical deliverables, FAT/SAT certificates, etc.
- Through external experts, perform the commissioning of goods and services in the field.
- Lead and/or participate in large, complex field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc. as required in support of TCB projects and management service agreements.

Function 3 (incl. Expected results)

Provides technical guidance and inputs in project implementation, for the Field Operations Section, achieving results such as:

- Assist the Project Manager in defining the Quality Management Approach suitable to the specific projects.
- Oversee the preparation of technical project implementation progress reports in accordance with the stages defined in a timely manner.
- Perform consulting assignments, in collaboration with the Field Operations Section, by planning and facilitating workshops on developing technical components for the implementation support (Subject matter experts and budget) of Management Service Agreements and project documents, including profiles for project experts, in collaboration with the Field Personnel Section.
- Ensure accurate preparation of Technical Support Services Fee estimates to project budget preparation and effective disbursement of the budget during implement

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