IT Support

Job Summary:
**Responsibilities**:

- Troubleshoot software and hardware issues, diagnose problems, and implement solutions
- Install, configure, and maintain computer systems and peripherals
- Set up and support VPN connections for remote users
- Monitor and maintain network security measures, including firewalls
- Collaborate with the IT team to resolve complex technical issues
- Document support activities and create knowledge base articles for common problems
- Assist with user account management in Active Directory and other systems
- Respond to help desk tickets in a timely manner and escalate issues as needed
- Collaborate with cross-functional teams to implement technology solutions

**Experience**:

- Proven experience in IT support or a related field
- Strong knowledge of computer hardware, software troubleshooting, and network concepts
- Familiarity with ServiceNow or similar ticketing systems
- Experience with firewall configuration and maintenance
- Proficiency in Windows operating systems (Windows 10)
- Knowledge of help desk software (e.g., Jira) is a plus
- Excellent problem-solving skills and attention to detail
- Strong communication and customer service skills

We offer competitive compensation packages including benefits such as health insurance, paid time off, and professional development opportunities. If you are a dedicated IT professional looking to join a dynamic team, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the duties or qualifications at any time based on business needs.

Pay: $25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person