Member Support Coordinator
6 months ago
Are you a passionate customer service focused individual who thrives on administration and being part of a growing organization? Our Operations team oversees the support and growth of our TEC Chairs (Executive Coaches) and Member community which includes onboarding, training, and development.
The **Member Support Coordinator** will report to the Director of Operations. With elements focusing on enhancing, and supporting our membership community, this role will be centered around internal administrative duties, processing members, contract management, and ensuring communication with the rest of the team.
If you are a highly motivated, adaptable, and customer-centric individual with a demonstrated passion for leadership excellence, we would like you to join our collaborative and energetic team.
- Takes a detail oriented approach in managing multiple tasks in a fast-paced, client-centric environment
- Is able to work under pressure with short turn-around times
- Is a self-starter and problem solver, able to work independently to get things done but also a strong dependable team player
- Is an excellent communicator with a professional and pleasant demeanor
- Has strong capabilities in building relationships and collaborating with key internal and external stakeholders
RESPONSIBILITIES
- Support the operations team and other key stakeholders through a variety of detail-oriented administrative duties pertaining to the management of member information
- Track and adjudicate member incentives and referrals
- Organize onboarding packages and participate in recognition activities for our members
- Advise team members and escalate where necessary on important feedback to assist with training and resolutions on any opportunities that arise
- Create and maintain Member Services dashboards and processes
- Guide appropriate team members to schedule exit calls and ensure exit activities are completed
- Prepare requested reporting for Member Services and other departments as needed
- Participate and at times lead various Member Services projects and various departmental initiatives; including collaboration with IT for tracking tool opportunities
- Assist with research and analysis; including searching for all active groups when required
- Develop and maintain constructive working relationships with both internal and external stakeholders
- Assist with other projects and duties as needed
ATTRIBUTES
- You are excited to search for solutions but know when to ask for help.
- You have trust in the integrity of your co-workers.
- You care and are fully committed to everyone around you.
- You have the confidence to challenge yourself and the courage to search for the truth.
- You are committed to your own growth - both personally and professionally.
- Strong verbal and written communication skills.
- Proactive, self-motivated, and self-starting.
QUALIFICATIONS
- 3+ years of progressive office or administrative experience
- Strong client service or client focused skills
- Exceptional attention to detail and accuracy
- Trustworthy and able to handle complex and confidential information
- Multi-tasking and high organizational skills with the ability to prioritize workload
- Demonstrated proficiency in Microsoft Office including but not limited to; Word, Excel, Outlook, and PowerPoint
- Strong understanding of CRM databases; preferably Microsoft Dynamics or SalesForce
- Excellent verbal and written communication skills
- Pragmatic problem solver
- Bilingual (French) considered an asset, but not required
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