Customer Service Advisor

3 weeks ago

Surrey, Canada CC Equipment Ltd Full time

Local Compact Construction and Tree Care dealer looking for an Customer Service Advisor to join our team. We are looking for an energetic individual to assist in promoting and growing our service department in the Lower Mainland area.

**Essential Duties and Responsibilities**

**Asks customers to explain specific problems**
Takes detailed notes about symptoms based on customer testimony.
**Enters customer information into system database.**
Advises customer on necessary repairs and maintenance.
**Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.**
Draws up work order.
**Assigns service to specific technician.**
Provides cost estimates to customers.
**Answers questions posed by customers.**
Maintains electronic and/or paper records of completed service work.
**Explains the work completed by technicians and makes suggestion for future maintenance.**
Provides billing statements and explains billing details **Processes payments Input and manage warranty claims**

**Required Knowledge, Skills and Abilities**

**Exhibits strong customer service skills.**
Demonstrates solid organizational abilities.
**Possesses knowledge of proper safety precautions in the service area.**
Demonstrates strong leadership skills.
**Pays close attention to detail.**
Possesses basic computer skills.
**Maintains calm and patient demeanor with frustrated or confused customers.**
Works well with a team of technicians.

**Education and Experience**
**Previous experience in the automotive or equipment industry preferred but will train the right individual**
Must hold valid driver’s license.

**Work Environment**
**Times will be spent at the front end of the service area assisting customers.**
Time will also be spent in the shop overseeing repairs.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

  • Automotive Service Advisor

    7 days ago

    Surrey, Canada OK TIRE & AUTO SERVICE Full time

    Experienced service advisor required. This is a junior role to get the team to the next level. You must be a self starter, highly motivated and knowledgeable in automotive services. Seeking a professional, organized individual who has excellent written and verbal communication skills and keen attention to detail. The successful applicant should have worked...

  • Service - Advisor

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    1 day ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    3 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Auto Group as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service - Advisor

    1 week ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor Jr

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Parts Advisor

    3 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Parts and Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and...

  • Service - Parts & Service Advisor

    1 day ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    1 day ago

    Surrey, Canada Jim Pattison Auto Group Full time

    Friday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...

  • Service Advisor

    5 hours ago

    Surrey, Canada Jim Pattison Auto Group Full time

    Friday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...

  • Service Advisor

    5 hours ago

    Surrey, Canada Jim Pattison Auto Group Full time

    Friday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...

  • Service Advisor

    3 weeks ago

    Surrey, Canada Midas Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor/General technician supports the Shop Manager and service team to optimize the...

  • Heavy Equipment Parts

    5 days ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Surrey Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & Responsibilities - Keeping customers current on...

  • Heavy Equipment Parts

    3 weeks ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Surrey Construction & Forestry location.The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & ResponsibilitiesKeeping customers current on...

  • Service Advisor

    3 weeks ago

    Surrey, Canada Go Auto Full time

    Job Description Service Advisor Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you! We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team....

  • Parts Advisor

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Sales - Product Advisor

    4 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Sales - Product Advisor

    2 weeks ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...