Lead Promotions Ambassador

4 weeks ago

Toronto, Canada Royal Ontario Museum Full time

Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Then consider a career at ROM.**

This role will act as a ROM ambassador, interfacing with the public both onsite and offsite, to actively promote and engage potential visitors with the ROM’s collections and special exhibitions and encourage visitation and membership. Lead Promotions Ambassadors deliver guided experiences to Promotions and Tourism clients and ROM Members providing a welcoming experience for visitors of all ages. In a situation where a team of Promotions Ambassadors is also employed, the Lead/ Promotions Experiences (LPE) will supervise staff to ensure a successful execution and positive experience for the audience.

**RESPONSIBILITIES**:

- Supervises Promotions Ambassadors.
- Interacts with public and facilitates the promotional experience.
- Energetically executes and delivers on-site and offsite promotional experiences to potential visitors. Has the ability to speak knowledgably about the Museum’s key exhibitions and programs, with particular emphasis on the key “engagement” points as determined by the Marketing & Promotions department. Engages with the public in a positive, friendly manner while actively promoting the ROM’s content to build awareness, encourage word of mouth endorsement, and drive attendance. Distributes museum collateral (brochures, flyers) as needed.
- Delivers guided experiences to Promotions and Tourism clients and ROM Members providing a welcoming experience for visitors of all ages.
- Set up and take down of signage, activity stations, promotional booths and other materials required.
- Performs related promotional duties as required.

**QUALIFICATIONS**:

- Completion of less than two (2) years of post-secondary training/ education in a marketing, education, or Museum-related discipline.
- A minimum of one (1) year experience but less than two (2) years' experience required working with adults and/or children as a Brand Ambassador/Field Representative. Experience in a supervisory role is an asset.
- Experience in storytelling and / or delivering engaging presentations to an audience.
- Excellent interpersonal, customer service, conflict resolution and problem-solving skills.
- Effective team leader; energetic, dynamic, and outgoing. Ability to motivate a team.
- Professional appearance.
- Autonomous and rigorous in executions with the ability to set up and take down promotional booths, activity stations and signage.
- Respectful of scheduling and professional commitments.
- Able to work independently as well as in a team environment.
- Able to work flexible hours, including within and outside regular museum hours.
- French/English bilingualism is an asset.

**Salary and Terms of Employment**

**START DATE**:ASAP

**EMPLOYEE GROUP**:OPSEU 543, PT

**JOB GRADE**:Grade 8

**SALARY**: $26.44 - $30.22 per hour

**SCHEDULE**:Up to 24 hours a week

**PROBATIONARY PERIOD**:420 hours or 6 months, whichever occurs sooner (performance based only)

**ROM perks -**
- Pension plan (optional)
- Personal days
- Uniforms provided.
- Free ROM visits for you and 8 friends/family members per year
- Discount program for over 200 Ontario attractions

**ADDITIONAL INFORMATION**
- Closest subway stop is Museum

**Diversity Statements**

**Accessibility Statement**

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

**COVID Statement**

Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: From $26.44 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Schedule:

- Holidays

Work Location: One location

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