Sleep Therapy Supervisor

4 months ago

North York, Canada Maggas Medical Inc. Full time

**Roles and Responsibilities**:

- Overlook the overall Sleep Therapy department performance at our Head Office in Norfinch, and 3 to 4 satellite locations
- It is important to clarify that this role will both be Supervising the Sleep Therapy team across our locations as well as contributing hands-on to a variety of day-to-day tasks
- Report on Department KPI’s on a Weekly basis to Leadership team

**Sleep Therapy Patient Care**:

- Oversee the setup of new PAP patients, monitoring patient compliance, and providing education and support to enhance compliance rates
- Meet and greet patients in a retail environment to provide sales assistance or help with general inquiries
- Setting-up patients on sleep therapy equipment such as CPAP machines and assisting with mask choices
- Effectively upsell and cross sell PAP products and accessories to increase sales with existing and new patients (in-person and over the phone)
- Build a positive and trustworthy relationship with patients in order to support them with their PAP therapy needs
- Regular follow-up and monitoring of patients to ensure therapy compliance
- Maintaining and managing Sleep Therapy inventory levels

**Team Supervision and Leadership**:

- Lead, mentor, and supervise a team responsible for PAP patient care and administrative tasks.
- Provide guidance, coaching, and training to ensure team members meet performance expectations.
- Conduct regular team meetings to communicate goals, share updates, and address challenges.
- Foster a positive and collaborative team culture, emphasizing the importance of attention to detail and patient satisfaction.
- Work alongside the MagGas Medical Home Care leadership team to set and execute the overall company strategy.

**Administrative Tasks**:

- Maintain patient records on Salesforce, ensuring accurate and up-to-date information.
- Prepare invoices using QuickBooks and handle insurance claims efficiently.
- Liaising with ODSP, OWP, and insurance companies on behalf of our patients to obtain approvals
- Liaison with Sleep Specialists, Sleep Clinics & Hospitals in-regards to excellent patient care

**Operational Excellence**:

- Implement and enforce standardized procedures within the PAP Department to ensure consistency and efficiency.
- Collaborate with cross-functional teams to optimize workflows and enhance overall departmental performance.
- Monitor and analyze key performance indicators (KPIs) related to patient care, compliance, and administrative tasks, addressing any issues promptly.

**Quality Assurance**:

- Conduct regular audits of patient records, invoices, and insurance claims to ensure accuracy and compliance with regulatory standards.
- Develop and implement quality improvement initiatives based on audit findings.
- Uphold the highest standards of patient care, ensuring a seamless and positive experience for every individual in the PAP program.

**Experience and Qualifications**:

- Minimum of 5 years of experience in a Customer or Patient facing environment
- Experience in the medical services industry is a plus
- Previous experience in a supervisory or managerial role, overseeing diverse teams
- Strong and effective communication skills and administrative skills
- Excellent organizational skills with attention to detail
- Ability to work independently with minimum supervision as well as part of a team
- Familiarity with Salesforce for patient record management, or a similar CRM will be an asset
- Experience with Quickbooks is a plus

**Salary**: $27.00-$28.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- North York, ON M3N 1X6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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