Team Lead, Residential Customer Support

3 weeks ago

Brandon, Canada Westman Communications Group Full time

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

**What we have to offer**:

- Competitive compensation package.
- Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
- Various Learning and Development initiatives, and opportunities to grow within our team
- Opportunity to participate in company events and activities and enjoy our company perks

**What you’ll do**:

- Supervise and coordinate all Technical Service Representative (TSR) staff including: delegating tasks, assisting with the hiring of new personnel, maintaining employee schedules, conducting employee performance reviews, developing and implementing employee training and development, and ensuring all policies and procedures are adhered to at a high level.
- Respond to client inquiries in a timely manner; handle customer escalations from TSRs and coordinate resolutions with other Team Leads where applicable.
- Provide second level support for all residential services.
- Organize monthly team meetings to review tickets, projects, changes, training, and any policy changes/concerns; track all customer support issues in the trouble ticketing system.
- Generate, analyze and interpret daily, weekly and monthly departmental reports.

**What you’ll bring to the team**:

- Minimum 2 years’ experience in customer relations and knowledge in data entry and retrieval.
- Minimum 2 years’ experience in a supervisory role; within a technical related field is an asset.
- Demonstrated ability to handle sensitive and proprietary information with complete confidentiality.

**DEADLINE FOR APPLICATIONS**: This position is open until filled.

  • Manager, Customer Support

    2 months ago

    Brandon, Canada Westman Communications Group Full time

    Westman is an industry-leading communications provider based in Brandon MB, with significant capital expenditures and growth in new communities. Westman offers residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Westman also owns and operates radio stations Q Country 91.5 FM and 94.7 STAR FM, which...

  • Manager, Customer Support

    1 week ago

    Brandon, Manitoba, Canada Westman Communications Group Full time

    Westman is an industry-leading communications provider based in Brandon MB, with significant capital expenditures and growth in new communities. Westman offers residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Westman also owns and operates radio stations Q Country 91.5 FM and 94.7 STAR FM, which...

  • Team Lead

    3 weeks ago

    Brandon, Canada CBI Health Full time

    **Team Lead (Specialized Community Services)**: **Position Summary**: The Team Leader plays an integral part of the service delivery for the individuals that we support by providing leadership and guidance in a cooperative team oriented approach. The Team Leader is responsible for overseeing the day-to-day functioning of the individual(s) and staff within...

  • Residential Window

    5 days ago

    Brandon, Canada eBrandon Full time

    Save name/email for future repliesUse the classifieds safely! Read safe practices at this link .Send message Residential Window & Door Installation LeadResidential Window & Door Installation Lead$0.00 BrandonJOIN OUR GROWING TEAM!!!HORIZON GLASS LTD BRANDON has an employment opportunity. We are seeking a Residential Window and DoorInstallation Lead. We...

  • Residential Window

    5 days ago

    Brandon, Canada eBrandon Full time

    Save name/email for future repliesUse the classifieds safely! Read safe practices at this link .Send message Residential Window & Door Installation LeadResidential Window & Door Installation Lead$0.00 BrandonJOIN OUR GROWING TEAM!!!HORIZON GLASS LTD BRANDON has an employment opportunity. We are seeking a Residential Window and DoorInstallation Lead. We...

  • Residential Window

    2 days ago

    Brandon, Canada eBrandon Full time

    Save name/email for future repliesUse the classifieds safely! Read safe practices at this link .Send message Residential Window & Door Installation Lead Residential Window & Door Installation Lead $0.00 Brandon JOIN OUR GROWING TEAM!!! HORIZON GLASS LTD BRANDON has an employment opportunity. We are seeking a Residential Window and Door Installation...

  • Team Lead

    1 week ago

    Brandon, Manitoba, Canada CBI Health Full time

    Team Lead (Specialized Community Services):Position Summary:The Team Leader plays an integral part of the service delivery for the individuals that we support by providing leadership and guidance in a cooperative team oriented approach. The Team Leader is responsible for overseeing the day-to-day functioning of the individual(s) and staff within the...

  • Team Lead

    1 week ago

    Brandon, Manitoba, Canada Reitmans Full time

    Company Description Penningtons is the Canadian plus-size fashion leader. We are committed to being our customer's partner and advocate for body diversity and size acceptance. We display our customer's sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to prejudice....

  • Team Lead

    3 weeks ago

    Brandon, Manitoba, Canada Penningtons Full time

    Company DescriptionPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer's partner and advocate for body diversity and size acceptance. We display our customer's sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to prejudice. We...

  • Customer Sales

    1 week ago

    Brandon, Manitoba, Canada Westman Communications Group Full time

    Friday, April 26, 2024 WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across...

  • Team Lead

    1 month ago

    Brandon, Canada Penningtons Full time

    Company DescriptionPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer's partner and advocate for body diversity and size acceptance. We display our customer's sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to prejudice. We...

  • Team Lead

    3 weeks ago

    Brandon, Canada Penningtons Full time

    Company DescriptionPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer's partner and advocate for body diversity and size acceptance. We display our customer's sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to prejudice. We...

  • Team Lead

    1 month ago

    Brandon, Canada Reitmans ( Canada ) Limited Full time

    Team Lead (Full time), Penningtons - BrandonFull-timeBusiness Type: Store - PenningtonsJob Type: New Position - StoresStatus: PermanentPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be...

  • Team Lead

    1 month ago

    Brandon, Canada Reitmans ( Canada ) Limited Full time

    Team Lead (Full time), Penningtons - BrandonFull-timeBusiness Type: Store - PenningtonsJob Type: New Position - StoresStatus: PermanentPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be...

  • Team Lead

    1 month ago

    Brandon, Canada Reitmans ( Canada ) Limited Full time

    Team Lead (Full time), Penningtons - BrandonFull-timeBusiness Type: Store - PenningtonsJob Type: New Position - StoresStatus: PermanentPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be...

  • Team Lead

    3 weeks ago

    Brandon, Canada Reitmans ( Canada ) Limited Full time

    Team Lead (Full time), Penningtons - BrandonFull-timeBusiness Type: Store - PenningtonsJob Type: New Position - StoresStatus: PermanentPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be...

  • Team Lead

    3 weeks ago

    Brandon, Canada Reitmans ( Canada ) Limited Full time

    Team Lead (Full time), Penningtons - BrandonFull-timeBusiness Type: Store - PenningtonsJob Type: New Position - StoresStatus: PermanentPenningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be...

  • Custom Framing Team Member

    2 weeks ago

    Brandon, Canada Michaels of Canada, ULC. Full time

    Store - BRANDON, MB Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. Major Activities Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to...

  • Team Lead

    1 month ago

    Brandon, Canada Reitmans Full time

    Company Description Penningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to...

  • Team Lead

    3 weeks ago

    Brandon, Canada Reitmans Full time

    Company Description Penningtons is the Canadian plus-size fashion leader. We are committed to being our customer’s partner and advocate for body diversity and size acceptance. We display our customer’s sense of style, encourage her to be fearless, and give her the opportunity to show society that willingness, capability and drive are blind to...