Duty Manager

2 months ago

Brampton, Canada Courtyard by Marriott Brampton Full time

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a **Duty Manager **you’ll supervise the front desk operation, ensuring quality service and standards are maintained to deliver a great guest experience. Always following government regulations concerning health, safety or other requirements.

Reporting to the Front Office Manager, your key job responsibilities will include but not limited to:
**Responsibilities**:
FINANCIAL RETURNS
- Ensure financial transactions are done accordingly to confirm the revenue

PEOPLE
- Should be a team player believe in team success
- Understand and comply with security and cash handling procedures, service and quality standards
- Being able to judge and accordingly use appropriate communication skills

GUEST EXPERIENCE
- To be anticipative, match guest pace, recognise and make them feel valued and important
- Taking ownership and responsibilities in Guest concerns and addressing accordingly
- Resolving Guest / Operational grievances to result in a positive outcome

RESPONSIBLE BUSINESS
- Take measures to ensure Guest security and privacy
- To be aware of emergency procedures and response accordingly

ACCOUNTABILITY

Implement and follow Marriott Standards. Make sure that the hotel policies and procedures are met. Ensure that Guest satisfaction & Security is a priority.

QUALIFICATIONS AND REQUIREMENTS

Have a minimum 2 year experience in Front Desk Operations. Excellent communication skills, Presentable and Confident.

You’ll join a team passionate about delivering memorable experiences that make our guests feel special. Most importantly, we’ll give you Room to be yourself.

**Work Schedule**:Scheduled days and time may vary based on need. Must be able to work various shifts including: mornings, afternoons, evenings, weekends and/or holidays

Schedule:

- 8 hour shift

Work Location: One location

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