Housekeeping Supervisor

7 months ago

Medicine Hat, Canada Comfort Inn & Suites Medicine Full time

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Essential Functions:

- Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
- Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day - notifies front desk accordingly
- Supervises the completion of short notice requests for room changes
- Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
- Keeps record of room checkouts/stay overs, submits records to housekeeping every day
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
- Ensures completion by following through on orders
- Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
- Checks VIP rooms
- Checks early morning make-up rooms
- Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
- Checks floor linen closets daily for cleanliness, adequate supplies and linen
- Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
- Assists in quarterly inventory of all linen
- Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
- Responsible for assisting with the training and direction of new department associates
- Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
- Perform other assignments as directed by the Director of Housekeeping and/or General Manager

Supportive Functions:

- Teamwork Skills
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers o Be self-motivated and use time wisely
- Minimum of three years housekeeping experience with at least one year in housekeeping supervisory role.

Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Most tasks are performed in a team environment with the employee acting as a team leader. There is mínimal direct supervision
- Must possess basic computational ability.
- Must possess basic computer skills.
- Extensive knowledge of the hotel, its services and facilities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

**Experience**:

- Cleaning: 3 years (preferred)
- Housekeeping Management: 1 year (preferred)

Work Location: In person

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