Inside Sales Representative

3 weeks ago

Peterborough, Canada Charlotte Products Ltd. Full time

Start your Career with us as an Inside Sales Representative

About Charlotte

Charlotte Products Ltd. is a performance formulator and manufacturer of a broad range of cleaning chemical products for the consumer and institutional markets. We strive to lead the industry by providing innovative technology, quality cleaning products, and service excellence to our customers. We deliver proven innovative cleaning solutions that help make work and living environments healthier and more environmentally responsible, while supporting business sustainability. We are passionate about helping people everywhere live safer and healthier lives.

**Position Overview**:
**Location**: Peterborough, Ontario (On-Site)

**Duties & Responsibilities**:

- Follow an outlined script, fine tuning it to your personality and advertise our products via phone to interested consumers in a manner that is professional and honest.
- Communicating with your team members to facilitate calls, manage workflow, and communicate your successes to achieve daily & monthly prospecting goals with use of a CRM
- Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with including customer onboarding for North America.
- Develop strong product and resource knowledge through training, research and team collaboration, so you can confidently promote and recommend solutions to challenges.
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.
- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.
- Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.
- Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week
- Occasional backup for Charlotte Products customer service team as required.

**Qualifications**:
Strong personal passion to assist facilities with achieving their sanitation objectives.

**Experience**:

- 2-5 years’ Experience in a customer service /sales position
- Basic Customer Service skills to confidently and accurately address customers’ needs
- Experience with B2C, B2B considered an asset
- Organizational and multitasking skills
- Tech savvy, with strong computer and technical skills including but not limited to excel
- Experience with a CRM and other sales technologies is considered an asset
- Attention to detail to accurately process invoices
- Professional demeanor and telephone etiquette Interpersonal skills required to deal with staff members and customers
- Strong attention to detail
- Strong problem identification and problem resolution skills
- Strong work ethic and positive team attitude
- Highly motivated and self-directed capable of multi-tasking, and able to work with mínimal supervision.

**Education**:

- Completion of high school
- College Diploma or University Degree is an asset

As part of the Charlotte family you will receive;
- Learning & Development Opportunities
- Extended Health & Dental Care
- Employee Assistance program
- Life & Disability Insurance
- RRSP & DPSP
- Performance-based annual incentive

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