Supervisor, Operations

2 weeks ago

Toronto, Canada Metro Inc. Full time

**Position Title**:Supervisor, Operations (Continuous Improvement)

**Requisition ID**: 37110

**Career Group (ADSP)**:Distribution Center

**Division**:Supply Chain (80190525)

**Department**:Logistics and Distribution

**Work Location**:METRO ON - FRESH - 75 VICKERS ROAD (#A-FRH)

**Province**:Canada : Ontario

**Position Type**:Temporary

**Summary**

As per recent news, Metro is investing $400 million for the next 4 years into automating our Distribution Centres. The investment in our Distribution Centres will enhance our responsiveness to the evolving needs of the customer using state-of-the-art technology. Metro will embark on a new journey with the way we service our stores with best in class technology available world-wide. We are ready to tackle this exciting venture with a dedicated team. The Operations Supervisor will play a critical role on the distribution operations team for the automated Fresh Distribution Centre.

**Specific Responsibilities**

**Health and Safety**
- Ensure that company and legislative health and safety practices are followed within the workplace through on-going monitoring of health and safety programs and audits; provision of all equipment, material and protective wear.
- Conduct facility 5s / housekeeping audits to ensure the facility is clean, tidy and efficiently laid out.
- Lead shift meetings to communicate progress, expectations and direction regarding safe work practices to employees.
- Investigate root cause of safety incidents, communicate and follow up on corrective actions with key stakeholders.
- Provide a safe working environment, adhering to health, safety and sanitation procedures. Ensure procedures are understood and practiced by the team at all times.

**Engagement and People Management**
- Establish and maintain high personal involvement through effective engagement, accessibility and visibility for distribution employees.
- Provide direction and coaching to unionized employees.
- Create positive union relations by attending and handling grievances in accordance to company policy and collective bargaining agreement.
- Ensures policies and practices are respected related to employee relations and promotes efforts to build strong employee engagement.
- Monitors, coaches and councels Distribution Center employees. Accountable for the develoment of employees through training and mentoring.
- Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure operational flexibility.
- Build a team philosophy and cultivate engagement by working with the team to achieve company targets and objectives.
- Lead and motivate a team of people to succeed by utilizing appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction.
- Ensure open and effective two way communication at all levels.

**Service and Quality**
- Ensure store deliveries are prepared and loaded on time, every time using appropriate methods.
- Maximize quality and productivity by understanding the expectations of the company and assisting the Operations Manager in evaluating performance variances in order to identify root cause and corrective action.
- Ensure company policies are communicated, applied and enforced (i.e. operational, safety, Loss Prevention, Human Resources, administrative, etc).

**Performance Management**
- Responsible for directing and planning daily workload activities to optimize operational effectiveness to drive a safe, productive work environment while exceeding customer expectations.
- Establish and maintain key performance indicators (KPI’s).
- Support the Distribution Center in setting targets by participating in or leading performance improvement objectives.
- Deliver efficiencies to support year on year operational budget reduction.
- Maintain integrity of inventory according to the inbound and outbound activity using WMS.
- Conduct effective problem solving / continuous improvement initatives through analysis of information in housed available systems (WMS, SAP, BW etc).

**Qualifications**
- At least 3 years of leadership experience within a unionized manufacturing or distribution environment is considered an asset.
- College diploma and/or University degree. Equivalent combination of post-secondary education and directly related experience can be considered. Specializing in business or supply chain management is an asset.
- Strong analytical skills (Proficient working knowledge of Microsoft Office Suite).
- Strong organizational and tactical planning skills.
- Ability to work flexible shifts or hours.
- Proven record of leading diverse teams towards achieving objectives through collaborative and participatory management practices. Strong ability to manage through delegation, engagement, and proper follow-up.
- Ability to analyze business metrics and communicate targets and standards of performance which meet or exceed quality and profit

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