L2/l3 Network Specialist

Tenecom is an MSP that has been supporting small
- to medium-sized businesses with their IT needs since 1986. We are a forward-thinking company, delivering secure, reliable solutions to a broad range of clients. We value excel on our client relationships and our focus on customer service.

**Responsibilities**:

- Provide remote and on-site technical support for client issues while meeting customer service and response time (SLA) objectives
- Available for after-hour/weekend on-call support
- Configure new equipment including firewalls, servers, APs, networking, computers, switches, etc.
- Familiarity with backup technology locally and in the Cloud.
- Onboard new clients
- Create and document internal processes and procedures and follow existing processes and guidelines for routine tasks.
- Participate in team meetings by reporting status of tasks, quarterly initiatives, metrics, and helping identify and resolve service delivery and customer issues.
- Your feedback and ideas are a key element of your involvement in our team, where all staff play an integral role in shaping customer service and deliverables.

**Technical Requirements**:
4+ years' experience with:

- Microsoft Windows 10.
- Microsoft Windows Server (all supported versions).
- Microsoft 365 management tools.
- VMware ESXi deployment, maintenance, and debugging are a plus.
- Familiarity with varied networking hardware: switches, APs, firewalls (experience and/or certification for SonicWALL, Fortinet, or Cisco Meraki is a plus.)
- MFA.
- Remote access and support tools.
- Exposure and/or knowledge of current cyber solutions and technologies
- Exposure to Apple products and the ability to deploy and install supported products.

**Skills and Certifications Tenecom prefers, but not limited to**:

- Windows Server (supported versions)
- A+ Certification
- VMware (V7.x)
- MCSE
- Network appliances, firewalls, switches, wireless
- Cyber and security best practices
- Windows 10, 11

**Competencies**:

- Excellent communication skills, both written and verbal.
- Ability to relay technical concepts and issues to non-technical individuals.
- Ability to admit when you do not know the answer and demonstrate the desire to investigate.
- Manage multiple tasks simultaneously
- Self-motivated and self-directed with ability to work in a fast-moving environment.
- Access to a vehicle and a valid Ontario driver’s license.
- Must be able to pass a Criminal Background Check.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Our office is closed to the general public.

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2023-08-01