Pickering - Dispatcher
2 weeks ago
MILLER WASTE SYSTEMS - Pickering
**Title**: Dispatcher - Pickering ICI
**Location**: Pickering
**Reporting to**: Operations Manager
**Shift**: 7:00am to 5:00pm, Monday to Friday, some Saturdays may be required
**Start Date**: TBD
**Responsibilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned:
- Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
- Assign routes and call-ins to appropriate Drivers throughout the day and for the next day; close routes each day
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Ensures same-day service on missed pick-ups by coordinating Driver movement in the field
- Records and documents information from Drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
**Requirements**:
- Computer skills with ability to handle multiple programs and systems (Excel, Microsoft Office Suite experience is essential)
- Industry knowledge, DZ license considered an asset
- Education: High School Diploma or GED (accredited)
- Experience: 6 months of relevant work experience
MWS2023
We are committed to providing person with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
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