Project Manager

2 weeks ago

London, Canada Georgian Bay Fire and Safety Ltd. Full time

Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC company is one of Ontario's largest independent providers of Life Safety and Property Protection, is seeking a Project Manager - Fire & Safety Solutions. In business since 1969, we are a well-respected, capable organization with a focus on customer service. With offices across the province we continue to attract great staff and clients; that continued growth offers excellent opportunities for exceptional staff. With over 130 employees we are a direct distributor for several manufacturers and offer not only in-house but also manufactures’ training. Our single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house allows additional opportunities for our staff.

We are seeking a Project Manager centrally located, ideally in London, Ontario who will cover projects located in London, Windsor, Stratford, Chatham and Owen Sound.

**JOB SUMMARY**

Leads effort in Project Management for an established territory for some or all projects falling under criteria as listed:

- Projects $25,000 +
- Projects with an estimated completion date greater than 90 days
- Projects with complex billing (retention, holdback)
- Complex Projects as determined by sales and operations leadership (engineering, permits)
- Indirect leadership of Service Operations and install resources.
- Follow PMP/Agile processes for delivery of projects to ensure customer expectations and satisfaction goals are met in Canada.
- Responsible for project projections and profitability.
- Focused attention on project delivery and profitability
- Partner with Branch Managers for effective use of resources
- Partner with sales to provide technical accuracy and reduce change orders
- Customer satisfaction
- Employee growth and development

**RESPONSIBILITIES**

**Customer Ownership**
- Work within a matrixed environment and collaborate with counterparts in other territories, Operations, Sales, and Finance to optimize install performance and profitability.
- Manage projects and analysis to ensure quality and customer satisfaction standards are achieved.
- Support Canada business strategy and results
- Develop and support service strategy to achieve customer loyalty.

**Financial Accountability**
- Establish strategic and operational programs to promote financial, operational, top line growth and customer satisfaction goals to grow and optimize results. Develop plans to exceed performance in Operational KPIs to include Operating Expense, Material Consumption, On-time delivery, Inventory Accuracy, Change Order Management, and Profitability.
- Drive margin improvement through key revenue growth programs and Drive forecast accuracy.
- Provide leadership regarding business and project decisions in support of cost-effective, high-quality implementation delivery
- Partner with Sales and Service operations on the development of strategy on RFPs that support growth goals.
- Lead financial initiatives and productivity projects associated to implementation excellence

**Operational Management**
- Participate and represent Canadian business needs and interests at North American level on various projects, processes, program implementations and initiatives
- Drive productivity and growth through effective manpower planning/utilization, processes, and customer satisfaction. Identify gaps and deficiencies and build plans to address.
- Conduct Quarterly business reviews with the Sales and Operational leadership teams to report on key results and initiatives.
- Provide financial projections regularly
- Use business analytics to measure customer satisfaction, manpower planning/utilization, financial and operational business components tied to projects being managed.

**People Leadership**
- Indirectly lead the branch implementation resources to deliver customer satisfaction through manpower planning/utilization.
- Effectively participate in onboarding and integrating new hires into team
- Champion development and retention of top talent (top 20%)
- Identify and provide feedback on poor performance
- Lead and cultivate a culture of FSP behaviors and integrity
- Leverage the capabilities of employees and create a work team environment that fosters common purpose and focuses on job satisfaction, customer focus, and increased productivity.
- Understand and utilize motivational tools to drive desired team and business results. (Examples: Communication Plans, Special Assignments)

**Key Performance Indicators**
- Customer feedback
- Strategic Customer Meeting Compliance (Agile framework)
- Territory financial targets
- Install cost standards
- Manpower utilization
- Regulatory Compliance programs & measures
- Installation Process Compliance & measures
- Technical Training Compliance
- Territory Productivity measures
- Well documented, observable feedback to employees (one-on-ones, PPM mid-year & annual meetings)

**POTENTIAL CHALLENGES**
- New role will evol

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