24-u095 - Telecommunications Operator Ii

4 weeks ago


Langley, Canada Township of Langley Full time

The Township of Langley is home to approximately 150,000 residents, and is committed to providing diverse business, housing, and recreational opportunities, while balancing its unique mix of urban atmosphere and rural beauty. As a progressive workplace, the Township of Langley offers competitive salaries, excellent benefit packages, a municipal pension plan, employee wellness programs, and opportunities for professional development and career growth, among other benefits. Join our team and be a part of something great_

**Job Overview**

The Township of Langley is currently recruiting for up to two regular full-time **Telecommunications Operator IIs** to join our team of professionals in the RCMP Division, Telecommunications Department. Reporting to the Telecommunications Supervisor, in this unionized position you will receive requests for police services.

**Responsibilities**
- Receive requests for police services, determine the nature and priority of each request
- Assign unit(s) to attend as appropriate and according to the area, priority of the call, and the number and type of units required and/or available
- Provide situation data and handle high priority calls as required
- Elicit details on the incident/complaint from the caller, complete the appropriate report and enter complaint details in the PRIME system
- Access CPIC using the PRIME system to enquire on the status of a vehicle license plate or related information
- Perform related duties as required

**Qualifications**
- Working knowledge of the Criminal Code of Canada, the Motor Vehicle Act, and other appropriate bylaws and regulations
- Skill in the operation of radio, telephone, CPIC, PRIME, and related equipment requiring dual monitor multi mode communication is essential.
- Ability to operate various police and standard office systems with speed and accuracy, including PRIME, PoliceCAD, and CPIC



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