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Markville (7) - Team Lead

1 month ago

Markham, Canada Zwilling J.A. Henckels Canada Ltd Full time

**About ZWILLING J.A. Henckels**:
For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. The next addition will be kitchen electrics. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.

WHAT WE ARE LOOKING FOR?

The Team Lead works in close partnership with both the Sales Team and Store Manager by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store Manager in their absence. They model confidence, superior selling and customer service behaviours at all times to promote an environment focused on a exceptional in-store experience to customers and employees.

**To be successful, you will need to possess**:

- 2 + years related experience in a retail environment, luxury retail experience is a plus;
- Proven ability to successfully lead a sales team;
- Proven experience with POS management, daily banking procedures, and submitting timely reports;
- Strong organization, and problem solving skills;
- Passion for upholding an exceptional customer experience;
- Collaborate with others, yet be self-motivated;
- Available for varied weekly shifts, including weekends, closing and holidays.

**This is an opportunity to shape our company’s future by**:

- Demonstrate a customer centric selling culture and build brand loyalty through excellent product knowledge;
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
- Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store; such as visual merchandising, associate development, receiving, etc;
- Assist store management in conducting new associate onboarding and trainings;
- Coaches associates on customer service fundamentals and provides positive feedback;
- Assists in resolving customer service matters;
- Oversees and delegates tasks to team to best maximize efficiency of store operations;
- Communicates individual and/or team performance feedback to store management;
- Ensure team receives scheduled breaks and/or meal periods;
- Creates an open outward communication on the sales floor;
- Ensure adherence to all company policies, procedures and guidelines;
- Perform opening and closing procedures, and any inventory duties as directed.

SOUND LIKE YOU? APPLY NOW
We thank everyone who applies, but we can only contact applicants who are most qualified. ZWILLING offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

No phone calls or recruiting agencies please.

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