Customer Service Representative

3 months ago

Winnipeg, Canada Evolution Wheel Full time

The Customer Service Representative (CSR) role is primarily responsible for customers needs after the initial sale has been made. The CSR role also requires the individual to assist with marketing videos, testimonials, and reviews. The CSR will also assist with tradeshows, working their own leads from end-to-end as well as working leads that have gone cold.

As a Customer Service Representative, you provide product support while maintaining positive relationships with internal and external customers to achieve individual and company goals.

**Key Responsibilities Include**:

- Maintain relationships with existing clients and assist them with any issues/problems they may experience.
- Proactively retain clients and close new sales with them.
- Visit existing and potential clients to secure existing and new business.
- Deliver product at times with the Marketing Team to generate videos for Marketing purposes.
- Proactively generate customer testimonials, videos, photos, and reviews of Evolution Wheel it’s products.
- Attend and assist with industry tradeshows, including booth setup/tear down and working leads obtained from the shows.
- Determine customer requirements through needs analysis and provide solutions
- Maintain sales CRM system ensuring timely and accurate sales information is provided
- Attended tradeshows to promote product line and generate new leads

**What we’re looking for**:

- 3+ years’ experience in a B2B sales environment and/or Customer Care experience.
- Valid Passport (or be eligible to obtain one upon employment)
- Post-Secondary Education and a technical or business background is a plus
- Construction/mining equipment market knowledge and/or practical experience with equipment will be given preference but not mandatory.
- Knowledge of agriculture market is a plus
- Exceptional communication and interpersonal skills
- Highly organized with proven analytical aptitude, attention to detail and a sense of urgency
- Self-motivated, independent and a team player with strong initiative and mindset for continuous improvement
- Computer and systems literate with high proficiencies with Excel and Word
- Knowledge of CRM systems is a plus
- Natural curiosity and a desire to learn, grow and develop your skillset

**About Us**

Evolution Wheel is an innovative company that manufactures tires for the heavy construction industry. We are looking for an Outside Sales Advisor who wants to be part of a fast growing young company and take pleasure in seeing how their contributions directly benefit growth. The successful individual will have a strong grasp of current sales tactics and a history of closing sales.

**Job Types**: Full-time, Permanent

Benefits**:Uncapped Earning Potential**

Schedule: Monday to Friday 8:30am - 5:00pm

Experience: 3 years sales / customer service (preferred)

Work remotely: 30% Travel / 70% Office

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$150,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)
- Sales: 3 years (preferred)

Licence/Certification:

- Class 5 Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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