Store Manager in Training

6 days ago

Montréal, Canada Lolë Full time

**Lolë **Store **Manager in Training**

Wellness is a lifestyle.

It’s more than just caring for ourselves. It’s about taking care of our community and our planet.

That’s why we create high-quality, versatile clothing that will keep up with you on your wellness journey. Activewear made with sustainable technical fabrics that moves with you and inspires you to push yourself further.

Outerwear designed to protect you from the harshest of elements with forward fashion and grate value. Lifestyle pieces that are comfortable and versatile enough to wear from the studio to the street (and everywhere in between and beyond).

**Job Overview**

**This is a fast-track position to Store Manager within 6-8 months.**

The Store Manager in training is responsible for creating a paramount customer experience and work environment while achieving business development goals in line with the brand’s strategies and values. Her or she will also be accountable for supporting the Store Manager in achieving sales, community and operational objectives, building highly motivated teams and developing associates to the best of their abilities and/or next level of their career path with Lolë.

**Essential Responsibilities**

Customer Service:

- Maintain the highest degree of customer service and store standards every day.
- Manage the development of store and brand clientele; follow-through with client needs, inquiries and sales opportunities etc.
- Direct and assist sales associates with various customer service issues, i.e. dissatisfied customers and returns etc.
- Empower associates to make decisions in the best interest of providing exceptional customer service.

Community:

- Support the store manager in establishing relationships within the community and building our local Wellness Professional Program participants.

Sales & KPIs:

- Continuously be self-motivated to engage customers with the product and brand leading to achieved sales goals.
- Lead sales staff to meet assigned sales and productivity goals for the store.
- Demonstrate sales leadership for staff by consistently playing an active role on the selling floor.
- Meet set business goals as defined by corporate.

Operations:

- Effective utilization of POS system and its inventory management functions.
- Provide monthly qualitative and quantitative business reports.
- Maintain good communication with members of corporate offices and other stores.
- Administer follow-up and paperwork in an accurate and timely manner.
- Be fully trained in current POS systems and to ensure that the staff is also proficient.
- Meet inventory accuracy, shrink goals and operational audit requirements.
- Manage all Shipping & Receiving practices.
- Perform other projects, as assigned.

Store Visuals:

- Implement and maintain merchandising standards and directives as communicated by corporate.
- Present opportunities for strategic merchandising adjustments to enhance customer experience and sales.

Human Resources
- Attract, develop and motivate top talent, swiftly adapting to change and leading others through the changes, developing collaborative relationships with others, and leading and influencing with integrity.
- Swiftly adapt to change and lead others through the changes.
- Develop collaborative relationships with others, and leading and influencing with integrity.
- Involvement in store succession planning by training and developing personnel to the best of their abilities and/or the next level.
- Supervise personnel and enforce company policies while adhering to proper procedure regarding disciplinary action

Experience
- 2-3+ years of apparel retail or other relevant work experience in a team leadership role
- Sales management: success with driving top-line sales and interpreting reporting data.
- Retail management_: _proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
- Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
- Excellent written and verbal communication in both French and English
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks with moving parts
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Attend offsite meetings (may require overnight travel)

WORKING CONDITIONS
- Continuous mobility throughout the store daily.
- Lift and/or move up to 35 lbs. daily.
- Stoop, kneel, and crouch on a daily.
- Climb a ladder and maintain balance daily.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$27.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekend availability

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