Operations Manager
2 weeks ago
**Operations Manager**
**Toronto, ON**
**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.
BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.
**The opportunity**:The Operations Manager is a senior building operations position and is responsible for providing operational, technical service and support to a portfolio of office properties. The primary objective of the Operations Manager is to ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. In addition, the Operations Manager shall be responsible for ensuring their staff have an engaging workplace where they have the opportunity to grow and excel.
**What you will do**:
- Supervise, coach and mentor operations staff throughout multiple office towers
- Oversee weekly/monthly duty schedules for operations staff.
- Conduct regular inspections of all phases of the property operation.
- Ensure Operators are fully implementing programs for scheduled maintenance in order to minimize failure of equipment or building systems
- Support the operations team on HVAC, mechanical, plumbing, lighting, electrical, elevating devices and life safety systems
- Oversee the Angus system preventative maintenance system, assuring all tasks are implemented and completed on a timely basis, HVAC, Fire inspections, Service providers contracts agreements, etc.
- Review Building Automation Systems - ensure they are properly programmed both for tenant comfort assuring all equipment and field devices are meeting their set points
- Investigate all alarms are correctly acted upon.
- Review the BAS system, assuring energy management programs are implemented and fully operational.
- Oversee building service agreements ensuring that service providers (e.g. HVAC, snow removal, landscaping, etc.) are meeting the requirements of the contract
- Manage certain construction and tenant improvement projects - on time and on budget
- Review and approve mechanical and electrical design specific to properties.
- Liaise with regulatory or civic authorities having jurisdiction.
- Support the corporate occupational health and safety program, ensuring that staff are trained and following the correct procedures
- Ensure applicable construction and contractor agreements, etc. are completed according to company procedures
- Assist in promoting owner/tenant goodwill by reviewing work orders to ensure corrective action has been taken
- Assist with the development and maintenance of building manuals and fire plans
- Provide technical or administrative advice to internal and external clients
- Conduct insurance and risk management inspections, remedial actions and reporting;
- Manage and respond to environmental risks and hazards, conduct annual environmental assessments and reporting
- Participate in BentallGreenOak and tenant operations meetings.
- Assist in the creation of and have a working knowledge of the operations budget ensuring that expenditures are within budget guidelines and to maximize full value of dollars spent, while maintaining common area expenses as charged back to tenants
- Perform life cycle costing exercises.
- Assist the property manager with coordinating capital projects.
- Remain current and up to date with new industry practices, legislative changes and new technologies
- Other assigned duties.
**Sustainability**
- Proactively support BentallGreenOak’s culture of environmental responsibility and social responsibility, and lead efforts to demonstrate the organization's commitment to sustainability and responsibility.
- Working with the Property Managers, set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
- Monitor utility consumption and develop and implement strategies for reductions, review consumption trends regularly with operations staff
- Continually seek, and engage staff in seeking, opportunities for waste reduction and i
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