Customer Operations Leader

6 months ago

Red Deer, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:
Functional
- Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Consistently identify areas for improvement, diagnose issues and work to resolve them
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
- Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
- Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People
- Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
- Support development of talent by providing feedback on team performance to managers
- Collaborate with others to drive flexible and just in time solutions
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to receive input
- Encourage others to freely share their point of view and be open to feedback

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization

**Qualifications**
WHO YOU ARE:

- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Knowledge of provincial health and safety standards
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends, and holidays. Full time availability
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Québec

**Additional Information**

**WELCOME HOME

  • Customer Operations Leader

    6 months ago

    Red Deer, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Business Leader

    2 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $80,000 - $120,000

    We are seeking a seasoned Business Leader to oversee the daily operations of our organization, driving profitability and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and mentor department heads, ensuring effective communication and teamwork.Monitor key...

  • Fluids Operator

    6 months ago

    Red Deer, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Reporting to the Fluid Services Manager, the Fluids Operator 1 is responsible for operating and maintaining vac trucks, water trucks, and other vehicles within the fleet, performing shop maintenance, and supporting the vac and water services business line. This position will also be expected to support Magnum’s other service lines in the off season. This...

  • Restaurant Team Leader

    3 weeks ago

    Red Deer, Alberta, Canada Tim Hortons Full time

    Job Title:Restaurant Team LeaderAbout the Role:We are seeking a highly motivated and experienced Restaurant Team Leader to join our team at Tim Hortons. As a key member of our management team, you will be responsible for leading a team of 5-10 people and ensuring the smooth operation of our restaurant.Key Responsibilities:Determine Operational Procedures:...

  • Assistant Retail Store Leader Bower Place

    6 months ago

    Red Deer, Canada Rocky Mountain Soap Company Full time

    **Who we are** At Rocky Mountain Soap Co. we feel our best in nature. That’s why for over two decades, we’ve been obsessively formulating with only natural ingredients — creating a line of everyday essential products made to nurture ourselves and our planet. Specializing in soap, skincare and haircare, our products are crafted intentionally, produced...

  • Assistant Retail Store Leader Bower Place

    6 months ago

    Red Deer, Canada Rocky Mountain Soap Company Full time

    **Who we are** At Rocky Mountain Soap Co. we feel our best in nature. That’s why for over two decades, we’ve been obsessively formulating with only natural ingredients — creating a line of everyday essential products made to nurture ourselves and our planet. Specializing in soap, skincare and haircare, our products are crafted intentionally, produced...

  • Store Team Leader

    2 weeks ago

    Red Deer, Alberta, Canada RONA+ Full time

    About RONA+RONA+ is a leading Canadian retailer of hardware, home renovation and gardening products. Our company is committed to providing our customers with an exceptional shopping experience and helping them bring their projects to life.Why Work at RONA+We offer a competitive salary of $55,000 per year, depending on experience. Additionally, you'll enjoy a...

  • Restaurant Team Leader

    6 months ago

    Red Deer, Canada Synergy Franchising Full time

    **WHO WE ARE** Synergy Franchising is a young, enthusiastic, people-focused company that brought _**Popeyes Louisiana Kitchen**_ to the Northern Alberta area! We offer a fun, inclusive, and diverse workplace where we support our team to succeed and work to instill confidence and pride in your skills and abilities. We encourage collaboration, value respect,...

  • Program Leader

    6 months ago

    Red Deer, Canada Youth HQ Full time

    Reporting to the Program Coordinator, the Program Leader is responsible for the day-to-day operation and implementation of after-school and evening drop-in programs for children and youth. This position will work closely with agencies, schools, and the communities to provide the highest level of after-school/evening programs, in line with Boys and Girls...

  • Assistant Store Leader

    2 weeks ago

    Red Deer, Canada SALLY BEAUTY CORPORATE Full time

    SALLY ASSISTANT STORE MANAGER - CANADA:By working at Sally Beauty Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!At Sally Beauty Holdings, we find beauty in diversity. Our...

  • Dining Establishment Leader

    3 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    Restaurant Manager Job DescriptionWe are seeking a seasoned Restaurant Manager to oversee the daily operations of our restaurant in Red Deer. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing staff, and driving business success.Key Responsibilities:Lead and manage a high-performing restaurant...

  • Optical Retail Store Leader Position

    4 days ago

    Red Deer, Alberta, Canada Luxottica Full time

    About LuxotticaLuxottica is the largest optical retailer in North America with over 1,000 stores. Our company has been a leader in vision care for over 35 years.Job DescriptionWe are seeking an experienced Optical Retail Store Leader to join our team as a Store Manager. The ideal candidate will have a proven track record of success in retail management and a...

  • Safety Program Leader

    6 months ago

    Red Deer, Canada Prairie Bus Lines Ltd Full time

    **Safety Program Leader** Seeking an opportunity to stretch your safety skills and partner with operational leaders to move the needle? Looking for a role where your day will never be dull? Prairie Bus Lines is seeking a Safety Program Leader to support its Red Deer and surrounding area locations. As a key partner and resource to the local operations team...

  • Safety Program Leader

    7 months ago

    Red Deer, Canada Prairie Bus Lines Ltd Full time

    **Safety Program Leader** Seeking an opportunity to stretch your safety skills and partner with operational leaders to move the needle? Looking for a role where your day will never be dull? Prairie Bus Lines is seeking a Safety Program Leader to support its Red Deer and surrounding area locations. As a key partner and resource to the local operations team...

  • Restaurant Team Leader

    2 weeks ago

    Red Deer, Alberta, Canada Taco Time Full time

    About Taco TimeTaco Time is a dynamic and fast-paced restaurant environment where we strive to deliver exceptional customer experiences. We're seeking an experienced Restaurant Team Leader to join our team and contribute to our success.Job SummaryWe offer a competitive salary of $30,000 - $40,000 per year, depending on experience. As a Restaurant Team Leader...

  • Customer Support Coordinator

    6 months ago

    Red Deer, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team!** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...

  • Downhole Tool Hand

    6 months ago

    Red Deer, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Reporting to the Station Manager, the Downhole Tool Hand is responsible for assisting in the day to day operations and supervision of the tool assembly service line, as well as preparing and deploying Magnum’s downhole tool product line in the field. This position is considered to be a safety-sensitive position. Job Responsibilities - Prepare and deploy...

  • Customer Service Director

    2 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly skilled Store Manager to lead our team at beBee Professionals in Red Deer, Canada. As a key member of our retail team, you will be responsible for the overall operations and management of the store, ensuring exceptional customer service and profitability.Key Responsibilities:Oversee daily store operations and manage a team of retail...

  • Retail Floor Leader

    6 months ago

    Red Deer, Canada Skechers Full time

    **Company Description** Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range...

  • Sales and Customer Service Manager

    3 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team in Red Deer, Canada. As a Store Manager, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and manage a team of...