Manager, Quality and Risk

1 month ago

Windsor, Canada Central westhealhline Full time

**Job ID**
- 2023-6255**# Positions**
- 1**Job Type**
- Full-Time**Job Industry**
- Government and Public Sector, Healthcare and Medical Services**Career Level**
- Experienced**Years of Experience**
- 3**Locations**

***
- CA-ON-Chatham | CA-ON-Sarnia | CA-ON-Windsor**Job Description**:
**Are you passionate about exceptional health care and driven by a desire to help others? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals?***

**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan.

**If you are interested **in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.Home and Community Care Support Services Erie St. Clair is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. Home and Community Care Support Services is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.

Home and Community Care Support Services Erie St. Clair (ESC) has a need for a **Manager, Quality and Risk**, as described below. Home and Community Care Support Services is committed to supporting healthcare in a manner that is consistent with patient and family centred care. Reporting to the Director, Quality & Risk, this position is responsible for supporting the implementation and oversight of a robust and integrated Quality Framework in collaboration with HCCSS leadership team.

This position requires a high level of independence and is expected to provide the leadership to ensure Home and Community Care Support Services has and follows a robust quality framework, policies and procedures to optimize quality of care, patient safety and to achieve quadruple aim.

The focus will be on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Manager, Quality & Risk will be aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with many external stakeholders.

**What will you do?**
- Performs a variety of duties related to managing potential risks and liabilities related to quality of care and patient safety
- Provides support and guidance to staff and leaders to reduce risk for patients, staff and the organization
- Provides expert advice to leaders on the design and implementation of the patient and safety framework, policies and procedures that ensures high standards of quality of care and patient safety
- Identifies opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting system, processes and practices throughout the organization and with service provider organizations
- Regularly monitors incident reporting system to track, analyze, report trends, identify improvement opportunities and raises issues of serious concerns or risks to the senior leadership
- Leads Quality of Care Reviews in collaboration with patient services following patient safety events including incident analysis and identification of recommendations for improvement and facilitates joint reviews with other health service providers as identified
- Leads or participates on inter-agency committees to improve processes regarding patient care across the continuum
- Works closely with HCCSS Quality & Risk teams to share quality management practices, support quality initiatives and leverage opportunities for integration and collaboration
- Under direction from the Director of Quality & Risk ensures there is consultation with HIROC and or legal in circumstances where it pertains to quality of care and patient safety
- Provides required education/training to advance organizational knowledge of quality improvement principles, methods, tools as well as patient safety, and promotes a culture of patient safety
- Contributes to a safe and healthy environment by following safe work procedures, repo

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