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Housekeeping Manager

1 month ago

Gatineau, Canada Best Western Plus Gatineau-Ottawa Full time

The **BEST WESTERN PLUS GATINEAU-OTTAWA HOTEL**, a mid-market downtown hotel with 133 rooms in the Gatineau/Ottawa region, is currently recruiting for the position of **Housekeeping Manager (Second-in-Command)**.

**Position**: Full-Time
**Reports to**: Executive Housekeeper

**Main Responsibilities**
- Partner with the Executive Housekeeper to oversee the housekeeping department;
- Supervise housekeeping staff and ensure smooth daily cleaning operations;
- Manage in-house laundry services and ensure timely delivery of items;
- Address maintenance and repair needs in collaboration with the maintenance team;
- Assist in sourcing and purchasing housekeeping equipment and supplies;
- Coordinate with external contractors for specialized services when required;
- Conduct regular inspections to ensure cleanliness and organization standards are consistently met;
- Maintain inventory of supplies, equipment, and uniforms;
- Enforce compliance with local health, sanitation, and safety regulations;
- Implement and support departmental policies and procedures.

**Specific Skills**
- Create schedules and assign tasks for housekeeping staff;
- Plan and coordinate activities of the housekeeping team;
- Provide training and mentorship to housekeeping staff to maintain high performance;
- Address and resolve guest concerns related to housekeeping services promptly and professionally;
- Collaborate with other departments to ensure seamless hotel operations.

**Work Conditions and Physical Capabilities**
- Fast-paced environment;
- Combination of sitting, standing, and walking;
- Standing for extended periods.

**Demonstrated Ability to Supervise**: 11-16 people

**Description de l'emploi**

L’**HÔTEL BEST WESTERN PLUS GATINEAU-OTTAWA**, un hôtel milieu de gamme du centre-ville comprenant 133 chambres dans la région de Gatineau/Ottawa, recrute présentement pour le poste de **responsable de l'entretien ménager (adjoint à la gouvernante exécutive)**.

**Poste**: Temps plein
**Relève de**: Gouvernante Exécutive

**Responsabilités principales**
- Collaborer avec la Gouvernante Exécutive pour superviser le service d'entretien ménager;
- Superviser le personnel d’entretien ménager et garantir le bon déroulement des opérations quotidiennes;
- Gérer les services de blanchisserie internes et assurer une livraison rapide des articles;
- Traiter les besoins de maintenance et de réparation en collaboration avec l’équipe technique;
- Participer à la sélection et à l'achat de matériel et de fournitures;
- Coordonner avec des fournisseurs externes pour des services spécialisés si nécessaire;
- Effectuer des inspections régulières pour garantir le respect des normes de propreté et d’organisation;
- Maintenir l'inventaire des fournitures, de l'équipement et des uniformes;
- Assurer la conformité aux réglementations locales en matière de santé, de sécurité et d’assainissement;
- Soutenir et appliquer les politiques et procédures départementales.

**Compétences spécifiques**
- Créer des horaires et attribuer les tâches du personnel d'entretien ménager;
- Planifier et coordonner les activités de l’équipe;
- Fournir de la formation et du mentorat au personnel pour garantir des performances élevées;
- Gérer efficacement les préoccupations des clients liées à la propreté;
- Collaborer avec les autres départements pour assurer des opérations fluides.

**Conditions de travail et capacités physiques**
- Environnement au rythme rapide;
- Combinaison d’assise, de position debout et de marche;
- Debout pour de longues périodes.

**Capacité démontrée à superviser**: 11 à 16 personnes

Pay: Up to $42,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gatineau, QC J8X 3W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Housekeeping: 3 years (required)

**Language**:

- Bilingual English and French (required)

Work Location: In person