Night Auditor

**ONLY CANADIAN RESIDENTS CONSIDERED**

Join us and you’ll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

**Job description**

Night Auditor

**Reporting to**:General Manager (GM) and Front Office Supervisor (FOS)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Holiday Inn Express & Suites Ottawa West is looking to fill a **part-time** position **(Friday and Saturday overnights)** as a night auditor. If you enjoy working in a positive environment with the ability to identify and resolve guest related concerns. If you are adaptable to changing demands, this opportunity is the one for you which will allow you to grow and develop your skills

**BASIC RESPONSIBILITIES**:

- Ensure revenue verification from all sources is accurately balanced, follow up on any discrepancies.
- Perform end of day procedures.
- Produce daily reports for departments and department heads.
- Compile and run statistical report for all departments and transfer information to the Accounting department.
- Help manage all functions of the Front Office team and overall operations of the hotel during the night.
- Perform Front Desk duties such as checking guests in and out of the hotel. Resolve any guest requests and problems and satisfy their needs within acceptable guidelines.
- Ensure safety for staff and guests overnight.
- Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
- Responsible for facilitating the proper emergency evacuation procedure with all departments of the property.
- Perform other reasonable job duties as requested by the General Manager.

**SKILLS, ABILITIES AND QUALIFICATIONS**
- Fluent in English and French are an asset.
- Post-Secondary Education or Hospitality Certificate preferred.
- Must have a passion for delivering outstanding and personable service.
- Self-motivated, decisive, responsible and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication skills.
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Must be a creative and effective person, possessing a high degree of professionalism in demeanor and appearance.
- Able to work effectively in a fast-paced environment with mínimal supervision.
- Must be organized and detail oriented.
- Strong multi-tasking skills.
- Must be able to stand for an entire shift.
- Computer literacy required.
- Must be able to work flexible hours including evenings, weekends and holidays.
- Experience using Opera reservation system is an asset.
- Able to handle difficult situations and accommodate special requests.
- Able to remain positive under pressure.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift

Application question(s):

- Do you have any hotel experience? if yes, how many years?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: One location