Loss Prevention Associate

3 weeks ago

Guelph, Canada Market Fresh Full time

**Company Overview**

Market Fresh is Guelph’s premier independent gourmet grocer focused on local producers and products. We have been in operation for over 20 years and pride ourselves on offering exceptional customer service and quality food. Our full-service grocery store includes a scratch bakery, butcher shop, deli, commercial kitchen, Gourmet to Go Cafe, full kitchen, garden centre and giftware area. Market Fresh is a celebration of fine food—making us a destination shopping experience for community members and visitors. Our MF in the Community program seeks to raise awareness and funding for local not-for-profit programs and charities aligned to our mission to buy local, be local, support local.

**Job Summary**

**Responsibilities**
- Monitor all areas of the property for external and internal theft, unusual activity, and/or potential security threats.
- Monitor security systems such as alarms and closed-circuit cameras.
- Identify, document and report all internal/external theft.
- Collaborate with law enforcement agencies during investigations of theft or fraud incidents.
- Analyze data from surveillance systems to identify patterns and prevent future losses.
- Ensure trespass documentation is completed and recorded.
- Assist with the development and/or implementation of security policies.
- Prepare reports on loss prevention activities, incidents, and outcomes for management review.
- Respond to incidents of theft or suspicious activity in a timely manner.
- Follow loss prevention policies and procedures to reduce theft and fraud.
- Assist with day to day operations based on business levels and needs.

**Requirements**:

- Experience in loss prevention techniques and processes.
- Strong attention to detail.
- Excellent conflict resolution capabilities.
- Ability to handle physical demands including standing/walking for 8 hours.
- Ability to work shifts (days, evenings, week-ends and holidays).
- Ability to remain calm and composed in stressful situations.
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions.
- Effective written and oral communication skills.
- Basic computer skills.
- Strong communication skills to interact with staff, management, and law enforcement.
- Ability to work independently as well as part of a team.
- High level of integrity and professionalism in handling sensitive information.

Pay: From $19.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- CCTV: 1 year (required)
- Loss prevention: 1 year (required)

Work Location: In person

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