Linc Manager

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated **LINC Manager** to join our **Surrey Language Centre** team

**POSITION**: LINC Manager - Surrey Language Centre

**DEPARTMENT**: Employment, Language, and Social Enterprise

**POSITION FUNCTION**:

- Be a resource for MOSAIC’S vision, mission, values, strategic plan, and integrated client service delivery approach, program and/or project proposals and contracts, and your role in achieving the goals and contractual outcomes of the department
- Be familiar with MOSAIC programs and services
- Ensure compliance with language policy and commitment to client-centered service
- Meet the stated goals and contractual outcomes of the program
- Take a leadership role in development and implementation of systems, procedures, and standards, and work to maintain and improve them
- Oversee the operational management of the facilities
- Create and maintain systems that reinforce a team approach to service provision
- Communicate the stated goals and outcomes to Language Centre staff and promote the vision of service excellence and continuous improvement
- Participate/lead partnership, departmental, all-staff, and relevant community meetings (for both agencies), in-service training, and other training
- Attend and prepare agendas for Program Management Team meetings
- Work on the preparation of all program proposals for English language training needs (both existing and new initiatives)
- Maintain a working knowledge of immigration patterns, language acquisition, and diversity related issues
- Work with the Program Management Team and the relevant agency’s accounting departments to ensure the financial integrity and accountability of the program
- Assist, where necessary, in the preparation of budgets, and reviews cash flows and variance reports
- Ensure programs’ expenditures fall within the limits established by the respective contracts
- Take a leadership role in all aspects of human resource management (recruitment, interviewing, hiring, supervising, orientation, performance review, recognition, discipline, lay-off, payroll, and training)
- Provide direct supervision to MOSAIC instructional Developers and indirect supervision to the instructors and support staff
- Participate in the hiring, orientation, and evaluation of program staff Develop and support staff to reach their potential

**QUALIFICATIONS**:
**Knowledge**

Financial management, human resource management; standard office equipment, program management

**Education/Certifications**

Degree, Certificate, or Diploma in Educational Administration, Community Studies, or Business Administration, or a related field

**Skills/Abilities**

Able to work independently and lead a team

Able to contribute to alliances and networks focused on language delivery

Cultural sensitivity

English communication skills, other languages an asset

Financial management

Initiative

Interpersonal skills

Marketing

MS Office suite, publishing software, database software

Organized and able to set priorities and meet deadlines

Presentation skills

Problem-solving skills

Project management

Public Speaking

**Supervisory and leadership skills**

Tactful, discrete, diplomatic, patient, flexible

**Experience**

Minimum of 3 years’ experience in program, human resources, and financial management; experience developing and implementing language delivery programs, an