Licensing Assurance

1 month ago

Toronto, Canada City of Toronto Full time

**Job ID**: 37830

**Job Category**:Audit, Compliance & Inspections

**Division & Section**:Municipal Licensing & Standards, MLS Licensing Services

**Work Location**:850 Coxwell Avenue

**Job Type & Duration**:Full-time, Permanent Vacancy

**Hourly Rate**:$42.72 - $46.81

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 19-May-2023 to 02-Jun-2023

**Major Responsibilities**
- Completes compliance audit procedures (examining documents and reports, financial statements, individual, corporation and partnership filings, vehicle and driver insurance, license and vehicle data obtained from the Ministry of Transportation, rideshare/taxi trip and geographical data, criminal background data, interface with the Ministry of the Attorney General systems for driving violation data, etc.) developed for each objective in accordance with the compliance plan.
- Conducts studies, environmental scans and surveys and provides analysis to inform policy and by law developments/modifications using business intelligence, GIS and specialized computer programs.
- Researches and develops municipal policies and procedures for licensing and compliance.
- Coordinates requests for compliance investigations of licensed organizations, including reviews of financial records, organization eligibility, business and driver conduct.
- Maintains an ongoing relationship with divisional sections and other orders of government in order to keep current on operations and to identify emerging trends with particular reference to compliance concerns and issues.
- Conducts regular compliance audits to ensure licence and permit holders maintain continued compliance with by laws and regulations.
- Verifies information such as letters, by-laws, regulations, operating budgets, financial statements and tax returns to ensure continued compliance.
- Conducts evaluation and analysis of client data, transaction data and payment data to determine risk ratings for compliance.
- Coordinates third party on-site quality assurance assessments and compliance audits on a city-wide basis.
- Provides advice and guidance to 3rd party auditors and divisional enforcement and licensing issuance staff based on compliance audit findings.
- Develops and maintains a comprehensive database of all licensed organizations for license review, compliance monitoring, enforcement and revenue tracking.
- Prepares reports for contracted agencies, internal files, divisional and committee or tribunal use.
- Identifies areas of non-compliance and initiates corrective and enforcement actions.
- Liaises with federal and provincial ministries and agencies, law enforcement and other regulatory bodies to gather information while investigating status of a license or permit holder's compliance.
- Works with the Manager Compliance and Reporting on large-scale projects and reporting.
- Promotes business licensing in the City and recommends changes in procedures to enhance revenue, improve compliance and create efficiencies.
- Documents and reports compliance status and statistics, including making data available for posting on the public website to demonstrate transparency.
- Develops, implements and maintains operational procedures, information systems, administrative documentation and record controls for quality assurance processes.
- Ensures procedures, policies, legislation and regulations are followed and complied with.
- Aids in production and review of compliance and quality data for review by third party auditors.
- Interprets and applies regulations, legislation, policies, procedures, theories, principles, case law and policy direction to assess compliance.
- Conducts advanced level, data-driven risk assessments and undertakes enforcement of the bylaw using a risk based approach.
- Performs other duties as requested.

**Key**

**Qualifications**:

- Post-secondary education in audit, quality assurance or related fields pertinent to the job function or an equivalent combination of education and experience.
- Extensive experience conducting research, studies, surveys, and compiling data.
- Extensive experience writing complex reports for internal files, external agencies, committees and tribunals, and analyzing and communicating findings.
- Considerable experience in advanced analytics, business intelligence, data mining, and data presentation to senior leadership.
- Extensive experience using Microsoft Excel and Tableau
- Considerable experience communicating with public, all levels of internal staff, external stakeholders and government agencies in an efficient, discreet and diplomatic manner.
- Experience designing and analyzing all types of geographic and spatial data using Geographic Information Systems (GIS).
- Experience in a municipal or other regulatory enforcement environment, interpreting by-laws/regulations to conduct compliance audits and to coordinate investigations.

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