Systems Technical Support Analyst

3 weeks ago


Etobicoke, Canada Nuvollo Corp Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking hardware
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
- Mileage paid
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site recreation and activities
- Team building opportunities



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