Supportive Counsellor

3 weeks ago

Scarborough, Canada Nisa Homes Full time

_*This is not a remote position*_
Under the supervision of the House Manager, the Supportive Counsellor is responsible for providing mentorship, emotional support, problem-solving, goal setting, crisis risk assessment, and referrals to other community support. Supportive Counsellors promote empowerment and self-determination through non-judgmental listening and client-centred goal setting. The Supportive Counsellor will use the peer counselling model to assist residents in identifying and achieving life goals as part of their experience at Nisa Homes.
**KEY RESPONSIBILITIES**
**CLIENT SUPPORT AND DEVELOPMENT**
- Conduct one on one peer to peer supportive counselling sessions with residents on a weekly basis to set and achieve goals, address challenges and refer where necessary to external resources
- Develop and implement a regular mental health and wellness support group for the women and children, separately
- Create a safe connection for the client to using high levels of trust and rapport building, sincerity and unconditional positive regard
**TRAINING**
- Deliver life skills workshops on topics such as self-esteem building, empowerment, self-care strategies, addressing depression, anxiety and stress
- Provide training to staff and volunteers on trauma-informed practices, mental health resources and other training where needed
- Responsible for assigning and overseeing counselling volunteers to residents.
**CASE MANAGEMENT**
- Participate in intake assessments to assess eligibility; flag for signs of addictions, mental illnesses and suicide.
- Coordinate with caseworkers to ensure the best service and case management available to clients
**REPORTING**
- Summarize/organize information for shura in event that a unique case has arisen for current residents for decision making
- Provide weekly updates to House Manager for client progress
- Maintain counselling notes, incident records and other documentation
**OUTREACH**
- Liaise with other services, agencies and professionals
- Maintain current knowledge of issues and resources related to abuse and violence to provide presentations and public awareness activities about services and issues of abuse
- Facilitate community networking, attend meetings and workshops as needed
**COMPETENCIES**
- Communication Skills & Active Listening
- Positive Attitude
- Building Trust
- Emotional Intelligence
- Conflict Management Skills
- Crisis Intervention Skills
- Counselling Skills
- Assessment Skills
**QUALIFICATIONS AND EXPERIENCES**
- Must speak and write English proficiently.
- Preferred Urdu and/or Arabic
- Relevant degree such as Social Work, Psychology, Counselling or related field especially with regard to homelessness and vulnerable women and will have a minimum of 2-3 years experience. Other combinations of education, experience and training may be considered;
- Able to adhere to highest standards of ethical care and confidentiality policies;
- Demonstrates a commitment to Professional Practice, adheres to professional code of ethics
- Demonstrate Wellness Practices: Can identify personal stressors and knows when to ask for help. Can identify and manage signs of burnout.
- Criminal record check and Vulnerable sector check prior to employment;
- Strong understanding of the needs and issues of different social groups, including women experiencing or at risk of homelessness, women fleeing abuse, and newcomers.

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