Claims Adjuster

3 weeks ago

Toronto, Canada Riobel inc Full time

BASIC JOB FUNCTIONS / RESPONSIBILITIES:à
- Handling French Claims _

Processes, negotiates, and settles WINN North American Product Liability claims less than $25K. Daily interactions with insurers, attorneys, WINN Sales Reps, builders, plumbers, retailers, and wholesalers. Duties include contacting the claimant to gather information including photographs, statements, and evidence. Coordinates with Third Party Adjusters, Third Party Experts, platform engineers to vet liability, risks, and costs. Supports Quality and our external customers (Sales) through collection and evaluation of claims data.

Handling of Claims

Communicate, gather pertinent information for each claim and settle claims up to $25,000.
Manage claims >$25,000 under the supervision of the Senior Claims Adjustor
Collaborate with Global Product Development department as a resource for processing PTS test requests
Support technical experts to validate cause of the claim and place claim information in an executive summary to facilitate technical review and approval for the claim.
Validate cause of claim against known/unknown defects and review the claim with

WINN's technical experts including Global Product Development, Field Service and Global Product Development

Primary monitor of incoming French language Mobile App claims, insurance claims and consumer claims >$500
Handle and process a variety of damage, product and labor claims filed by consumers, WINN Sales Reps, builders, plumbers, retailers or wholesalers, insurers, attorneys Work closely with team members to determine proper valuation of claims.
Promotes teamwork and cooperation of department in the achievement of goals and objectives.
Facilitate and document Process Improvement Projects

QUALIFICATIONS:
Bachelor's Degree is required.
Minimum 5+ years with experience in claims-related areas or vocational training or legal.
Ability to effectively communicate in both English/French in a cross-functional team environment.
Ability to lift up to 20 pounds
Excellent bilingual (French/ English) written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations.
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment

COMPETENCIES:
Dealing with Ambiguity
Composure
Customer Focus
Functional/Technical Skills
Listening
Negotiating
Perspective
Time Management
Written Communications

Not necessary but a plus:
Science background

Legal background

**Job Types**: Full-time, Permanent

**Salary**: From $57,000.00 per year

**Benefits**:
Casual dress
Company events
Dental care
Employee stock purchase plan
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Work from home
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay

**Experience**:
Claims: 5 years (preferred)

**Language**:
French (preferred)
English (preferred)

Ability to Commute:
Toronto, ON (preferred)

Work Location: In person

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