Funeral Home Manager

2 weeks ago

Fort Saskatchewan, Canada SCI Shared Resources, LLC Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

**JOB RESPONSIBILITIES**

**Financial Management**
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime

**Operations**
- Manage the daily activities ensuring on-time services
- Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
- Establish location goals and priorities
- Effectively present and communicate Company and Market strategies, values, and goals to staff
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

**People Development**
- Develop a strong, trusting, and reliable team
- Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
- Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
- Collaborate with Human Resources and Market Leadership for recruiting and retention

**Other**
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and or implement plans to improve customer satisfaction index and on-line community reviews

**MINIMUM REQUIREMENTS**

**Education**
- High school diploma or equivalent
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

**Certification/License**
- Funeral Director license as required by state/province law and as prescribed by each state board

**Experience**
- Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
- Minimum (2) years of experience managing people or projects
- Budgeting and expense control experience strongly preferred

**Knowledge, Skills and Abilities**
- Ability to work evenings and weekends
- Financial and business acumen
- Proficient in MS Office suite
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Excellent customer service skills

Postal Code: T8L 4K6

Category (Portal Searching): Operations

Job Location: CA-AB - Fort Saskatchewan

Job Profile ID: F00276

Time Type: Full time

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