Bell Captain

**Role Proposition**:
**Accountabilities**:

- Champions quality service when assisting with guest check ins, check outs and additional hotel standard special requests as it relates to their stay
- Oversees the Bell services operations and ensures established SOGs are executed in a professional and consistent manner
- Ensures all guest inquiries are handled according to established standards
- Supervises the Bell services team; provides coaching to encourage skill development and growth
- Creates a cohesive service cultured team with shared accountability as it relates to scheduling needs, task delegation, and business volumes
- Acts as an ambassador of the Hotel & Sun Peaks Resort, as prompted by guests for direction and insight on internal and external events
- Covers all shift types (AM/PM/Nights) as required
- 1-year minimum guest facing hotel experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset
- Leadership skills with the ability to coach, redirect, and motivate team members
- Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
- Post-secondary education in hospitality, or a related field would be an advantage
- A working knowledge of hotel systems, specifically Opera would be a strong benefit
- Proficiency with computer systems, such as Microsoft Office
- A valid BC Class 5 Driver’s License or equivalent. (Must provide a driver’s abstract reflecting a history of responsible driving)
- Ability to frequently lift up to 75 pounds (34kg). Frequently standing and walking throughout shift with occasional kneeling, pushing, pulling and ascending stairs.

**What you can expect from us**:
The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.

Celebrating 20+ year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership, and an exciting time for the right individual to join the team.

A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.
- Full access Winter/Summer Season Lift, Trail and Golf passes
- Dining discounts within our Hotel outlets
- Free access to our Employee and Family Assistance Program provided through Homewood Health
- Reciprocal programs with partnering hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities