Operations Co-ordinator

2 months ago

St George, Canada 365 Industrial Solutions Full time

**Dispatch/Operations Coordinator**

**Job Summary**:The Dispatch/Operations Coordinator is responsible for coordinating the scheduling and dispatching of millwrights and resources to ensure timely and efficient service. This role requires strong organizational skills, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

**Key Responsibilities**:
**Scheduling and Dispatching**: Coordinate and schedule millwrights, ensuring optimal use of resources and timely response to customer requests.

**Vendor Communication**: Serve as the primary point of contact for vendors, addressing inquiries, providing updates on service status, and resolving issues as they arise.

**Data Management**: Maintain accurate records of job needs, materials needed, and vendor interactions in the company’s service management system.

**Resource Allocation**: Monitor technician workloads and adjust schedules as necessary to accommodate emergencies or changes in customer needs.

**Collaboration**: Work closely with millwrights and project managers to ensure seamless operations and customer satisfaction.

**Problem-Solving**: Proactively identify potential issues and develop solutions to enhance service delivery and operational efficiency.

**Qualifications**:
**Education**: High school diploma or equivalent; associate degree or relevant certification preferred.

**Experience**: Previous experience in dispatching, customer service, or operations coordination is a plus.

**Technical Skills**: Proficient in Microsoft Office Suite and familiarity with excel.

**Communication Skills**: Excellent verbal and written communication skills, with the ability to interact professionally with vendors and team members.

**Organizational Skills**: Strong organizational and multitasking abilities, with attention to detail.

**Problem-Solving Skills**: Ability to think critically and adapt to changing circumstances.

**Working Conditions**:

- Fast-paced office environment.
- May require occasional overtime or on-call availability.

**Job Types**: Full-time, Permanent

Pay: $30.00-$35.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call

Application question(s):

- How do you manage stress in the workplace?

**Experience**:

- Microsoft Office: 3 years (preferred)
- Customer service: 1 year (preferred)
- Organizational skills: 3 years (preferred)
- Time management: 3 years (preferred)
- coordinator: 2 years (required)

**Language**:

- English fluently (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Saint George, ON N0E 1N0 (preferred)

Work Location: In person

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