Service Technician
2 months ago
At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
**We are dedicated to recognizing our employees by offering**:
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Field Service Technician is accountable for managing the ongoing service to Motive Power (Industrial) customers and ensuring the Motive Power Preventative Maintenance Programs are operating efficiently.
**Responsibilities**:
As a you start your career as a Technician, you will spend your day on the road providing high quality service directly to East Penn Canada customers
**You will be accountable for**:
- Completing battery & charger inspections, maintenance & reports
- Inspecting & performing minor repairs on battery cables, connectors & accessories
- Reporting on & recommending follow up for additional repairs
- Conducting pre-delivery inspections & installations of battery monitoring devices
- Installing, inspecting, repairing & testing watering systems
- Preparing batteries for transportation
**Qualifications**:
All our Field Service Technicians receive full battery training, but a strong foundation and background in the following will set you up for success:
- Mechanical / electrical aptitude
- Previous experience in a technical or customer service-related role
- Strong communication skills with the ability to provide clear explanations
- Good problem solving / troubleshooting skills
- Solid customer service focus and experience creating a positive customer experience
- Ability to identify opportunities to advise / support the customer, upsell and cross-sell would be beneficial
Other Considerations
- Valid Class 5 driver’s license required with a clean driving record.
- Must be willing and able to frequently lift and/or move vehicle/industrial batteries
- Background checks including criminal checks, driver’s abstract and employment references will be requested
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
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