Technical Support Analyst

4 weeks ago

Brampton, Canada Davis-Standard, LLC Full time

Based in Brampton, ON, the Technical Support Analyst provides level 1 support for employee computer desktop and unified communication services. This position is a member of the Davis Standard global help desk team, reporting to a U.S. based IT Operations Manager, that ensures positive user experience and employee productivity for all Davis Standard locations and remote employees.
- Assists in the use and repair of personal computer hardware, software, and peripherals
- Sets up and configures desktop computers, peripherals and accounts assigning security level
- Installs software and installs and repairs hardware and peripherals
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Administers user accounts
- Provides basic troubleshooting, repair, and maintenance for computer equipment
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
- Maintains inventory of equipment
- Use of ticket system to track issues and metrics
- iPhone and mobile device deployments
- Documentation of processes and installs
- Contributes to unit goals by accomplishing related duties as required

**Position Requirements**
- Ability to work with a variety of people and deal with situations diplomatically
- Excellent analytical and problem determination skills. Ability to research problems to a successful conclusion and research alternative solutions to issues
- Consistency in completing routine and detailed tasks; paying attention to details
- Adaptive to change in priorities, ability to be flexible with workload priorities, responds to the unexpected in a prompt, courteous and efficient manner
- Excellent documentation skills. Ability to communicate effectively in both written and oral mediums
- Knowledge of MS Office products and MS Windows Desktop environments.
- Knowledge of computer hardware
- Working knowledge of Exchange Online, Teams and OneDrive
- Team player in a collaborative environment, working effectively with colleagues across the globe
- Able to lift 40 pounds

**Education**: Required
- Associates or better in Computer Science

**Behaviors**: Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity

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