Cargo/ramp Agents

3 days ago

Richmond, Canada Pacific Coastal Airlines Full time

**Join our team**

Pacific Coastal Airlines is looking for full time and part time **Cargo/Ramp Agents.** This position is based out of the South Terminal building at the Vancouver International Airport in Richmond.

Pacific Coastal Cargo/Ramp Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The successful individual will be expected to embody the corporate values, professionalism, diversity and service excellence both to our internal and external customers.

**Main Responsibilities**:
(Cargo)
- Provide front-line customer service to external and internal customers
- Advise on cargo rates and status
- Investigate and handle customer complaints
- Deal with time sensitive shipments, notify customers of the freight arrival
- Trace lost or misdirected cargo and associated records
- Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
- Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
- Maintain and update records on a regular basis
- Lift and move cargo, ensure that is has being directed properly
- Decide whether to accept or reject cargo items, provide special handling of cargo as required
- Possess an excellent understanding of company products and services and effectively promote them at all times
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy
- Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Other duties as assigned

**Other Responsibilities**

(Ramp)
- Marshall aircraft
- Unload passenger luggage, cargo, containers/pallets, etc.
- Provide special handling of luggage/cargo as required/directed
- Drive and/or operate ground support equipment (e.g. golf carts, tugs, baggage carts, mobility aids, tow bars)
- Assist customers and crew during boarding/offloading the aircraft
- Report all equipment malfunctions to appropriate supervisor/manager
- Maintain the highest standards of safety and security at all times

**Qualifications**:

- Valid class 5 driver's license
- Capable of lifting up to 70 pounds
- Previous customer service experience is an asset
- Proficient at data entry and basic math skills

**Skills & Abilities**:

- Strong communication and teamwork skills
- Ability to work independently under mínimal supervision and/or as part of a team
- Complete tasks in an efficient and accurate manner
- Flexible to work weekends, evenings, holidays and/or irregular shifts
- Able to work outdoors during inclement weather conditions
- Comfortable using computers and POS machines on a regular basis

**Why Pacific Coastal Airlines?**

Company Culture: We honour our company motto of _People Friendly, People First_ for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

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