Referral Agent

5 months ago


Calgary, Canada Diversity Initiatives for New Immigrants Association Full time

Responsibilities:

- Provide excellent customer service by assisting customers with their inquiries and resolving any issues they may have.
- Communicate effectively and professionally with customers in English and any additional languages as needed.
- Upsell products and services to customers to maximize sales opportunities.
- Analyze customer needs and recommend appropriate solutions.
- Perform data entry tasks accurately and efficiently.
- Maintain a high level of phone etiquette when interacting with customers.
- Collaborate with team members to ensure customer satisfaction.

**Requirements**:

- Bilingual or multilingual proficiency, with the ability to communicate effectively in English and other languages as required.
- Strong customer service skills, with the ability to handle challenging situations and provide solutions.
- Sales experience is preferred but not required.
- Excellent communication skills, both verbal and written.
- Proficient in data entry and computer skills.
- Detail-oriented with strong analytical skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: From $15.00 per hour

Expected hours: 7.5 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site childcare
- Paid time off

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Retention bonus

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Calgary, AB T2A 6T2 (required)

Ability to Relocate:

- Calgary, AB T2A 6T2: Relocate before starting work (required)

Work Location: Hybrid remote in Calgary, AB T2A 6T2



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